HW
Henry W
1 reviews | Active since Oct 2013
12 Aug 2020, 11:47
Don’t be fooled! Do not buy Verimark products, they break easily and quickly!
I bought a Genisys vacuum from Verimark in August 2019. Not even a year later and it doesn’t even want to vacuum up grass or dust. I took it in to Verimark and the will send it for a service.... I just have to wait six weeks! That’s ridiculous, I bought a R2500 vacuum that the guy promised is reliable and not even a year later I have to wait six weeks to get it serviced. Now its winter, how am I supposed to clean my house where my children suffer from asthma and allergies. This is not acceptable
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Replies (3)0
Replies (3)
Verimark's replyOfficial
12 Aug 2020, 12:18Dear Valued Customer
Thank you for informing us of your disappointing experience with the recent purchase of one of our product
Please accept our sincere apologies for the disappointment and inconvenience caused.
Good quality and value are of great importance to us and we need to know when a product has fallen short of our customers’ expectations.
Good quality and value are of great importance to us and we need to know when a product has fallen short of our customers’ expectations.
Please provide the following details:
Which retail store you took your vacuum cleaner for repairs
What was the repair number
What date did you took your vacuum cleaner for repairs
What was the repair number
What date did you took your vacuum cleaner for repairs
Await your response herein in order to assist you accordingly
Kind Regards
Verimark team
Verimark team
Verimark's reply12 Aug 2020, 12:18
Official
Dear Valued Customer
Thank you for informing us of your disappointing experience with the recent purchase of one of our product
Please accept our sincere apologies for the disappointment and inconvenience caused.
Good quality and value are of great importance to us and we need to know when a product has fallen short of our customers’ expectations.
Good quality and value are of great importance to us and we need to know when a product has fallen short of our customers’ expectations.
Please provide the following details:
Which retail store you took your vacuum cleaner for repairs
What was the repair number
What date did you took your vacuum cleaner for repairs
What was the repair number
What date did you took your vacuum cleaner for repairs
Await your response herein in order to assist you accordingly
Kind Regards
Verimark team
Verimark team
HW
Henry W's updateReviewer Update
12 Aug 2020, 15:43Good day
I took it to Verimark in the Secunda mall. They took it and gave me a service reception form with the number 85364. I took it in today 12 August 2020. The problem is the long waiting time of 4 to 6 weeks
HW
Henry W's update12 Aug 2020, 15:43
Reviewer Update
Good day
I took it to Verimark in the Secunda mall. They took it and gave me a service reception form with the number 85364. I took it in today 12 August 2020. The problem is the long waiting time of 4 to 6 weeks
Verimark's replyOfficial
12 Aug 2020, 16:08Thank you for the reply
Kindly note that repairs takes 21 days not 6 weeks ,
Please note that we will facilitate that the unit to be collected at our store in Secunda and will revert back to you ASAP
Kind regards
Verimark team
Kindly note that repairs takes 21 days not 6 weeks ,
Please note that we will facilitate that the unit to be collected at our store in Secunda and will revert back to you ASAP
Kind regards
Verimark team
Verimark's reply12 Aug 2020, 16:08
Official
Thank you for the reply
Kindly note that repairs takes 21 days not 6 weeks ,
Please note that we will facilitate that the unit to be collected at our store in Secunda and will revert back to you ASAP
Kind regards
Verimark team
Kindly note that repairs takes 21 days not 6 weeks ,
Please note that we will facilitate that the unit to be collected at our store in Secunda and will revert back to you ASAP
Kind regards
Verimark team