Do not order from Verimark online

I have registered on Verimark's online portal, ordered and paid for a number of items on the 6th of December. Up to today (12 December) the order is still 'being processed' and I have not received an official confirmation of my order. I have been in contact with a customer care consultant (Patricia Mohloki) who gave me a fictional tracking number to follow on the Dawn Wing site. No such waybill number exist and on the Verimark portal it still indicates 'being processed.' This was an immense waste of time and I had to deliver proof of my payment, which I did on the 9th already. It has been emails going back and forth, without any joy.

In the same breath: I have also registered for the first time and ordered from Homemark (Vermark's main competitor) on the same day as this order and received delivery on Tuesday (10th). Not only did I receive an IMMEDIATE confirmation of my order and payment received, but two hours later my order was packed and I received the tracking number. So my suggestion to Verimark is do not offer online sales if you are not geared towards it. An experience like this do more harm than good to the brand and I am seriously unimpressed.