kG
krishna G
1 reviews | Active since Dec 2010
12 Dec 2022, 14:06
DO NOT BUY A GENESIS VACUUM CLEANER FROM VERIMARK AS YOU WILL ALSO HAVE A JOY RIDE LIKE I DID, YOU WILL BE WASTING YOUR MONEY AND TIME
I did a review on a vacuum cleaner I bought from verimark store in Killarney, since the first week I have been having problem, I sent it back and when it was returned to me after a few months same problem, took it to the rose bank verimark store because Killarney closed down their branch , I took it with the pipes because their suction pipes is so flimsy, I have Persian rugs and you cannot apply any pressure on the pipes breaks the joins, when I took it back to this shop they want to have nothing to do with the tubular pipes and I must buy new ones, these pipes is just a business tactic for people to spend more money on their pipes, the machine has no suction at all rather use a straw to suck out the dust, NOW THE CRUNCH LINE ROSEBANK VERI MARK PHONED ME TO TELL ME THAT THE MACHINE IS FIXED AND I MUST PAY R710.00 so I told them I will not pay, and they can keep the machine maybe give it to the manager of VERI Mark
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Verimark's replyOfficial
12 Dec 2022, 14:46Hi Krishna
Thank you for informing us of your disappointing experience with a recent purchase of our Genesis Garment vacuum cleaner, please accept our sincere apologies for the disappointment and inconvenience caused. Good quality and best value are a high priority and it is important to know when a purchase has fallen short of our high standards.
Please see below the guidelines which fall within our policies and the CPA.
15 Day money back guarantee
· Proof of purchase is required.
· This is a satisfaction guarantee we offer our customers.
· When a customer has the opportunity to inspect goods prior to finalizing the transaction, he has no automatic right or “cool off” period to a return or refund if he is not satisfied with the product or its performance, as he had the opportunity to inspect the goods prior to purchasing it.
· We thus offer 15 Day money back guarantee which is not even prescribed in the CPA.
· In the event whereby the deadline was missed by a day or two, we will still assist.
· Items over the value of R399.00 are required to be assessed prior to offering a refund. (This may be done in-store)
Repairs
· Within 6 months from the purchase date
o Receipt is required for proof of guarantee
o Technical assessment to be done.
o Customer has the option of Repair, Exchange, or Refund.
o In the event whereby customer abuse is detected, no refund or exchange is to be offered as this only applies to defects on the product.
o If the customer opts for a repair, the repair will be guaranteed for a period of three months, which will run concurrently with the original guarantee. (Will not add three months to the original guarantee)
o In the case where the repair fails and the unit is returned within three months from the original repair, the customer then has the right to a Refund, Exchange, or Repair.
· Outside the first 6 months from the purchase date but within the guarantee period
o Receipt is required for proof of guarantee
o Technical assessment to be done.
o Customer only has the option of Repair.
o The repair will be guaranteed for a period of three months, which will run concurrently with the original guarantee. (Will not add three months to the original guarantee)
o In the case where the must be repaired again with another three-month guarantee, also to run concurrently.
Kind regards
The Verimark team
Kind regards
The Verimark team
Verimark's reply12 Dec 2022, 14:46
Official
Hi Krishna
Thank you for informing us of your disappointing experience with a recent purchase of our Genesis Garment vacuum cleaner, please accept our sincere apologies for the disappointment and inconvenience caused. Good quality and best value are a high priority and it is important to know when a purchase has fallen short of our high standards.
Please see below the guidelines which fall within our policies and the CPA.
15 Day money back guarantee
· Proof of purchase is required.
· This is a satisfaction guarantee we offer our customers.
· When a customer has the opportunity to inspect goods prior to finalizing the transaction, he has no automatic right or “cool off” period to a return or refund if he is not satisfied with the product or its performance, as he had the opportunity to inspect the goods prior to purchasing it.
· We thus offer 15 Day money back guarantee which is not even prescribed in the CPA.
· In the event whereby the deadline was missed by a day or two, we will still assist.
· Items over the value of R399.00 are required to be assessed prior to offering a refund. (This may be done in-store)
Repairs
· Within 6 months from the purchase date
o Receipt is required for proof of guarantee
o Technical assessment to be done.
o Customer has the option of Repair, Exchange, or Refund.
o In the event whereby customer abuse is detected, no refund or exchange is to be offered as this only applies to defects on the product.
o If the customer opts for a repair, the repair will be guaranteed for a period of three months, which will run concurrently with the original guarantee. (Will not add three months to the original guarantee)
o In the case where the repair fails and the unit is returned within three months from the original repair, the customer then has the right to a Refund, Exchange, or Repair.
· Outside the first 6 months from the purchase date but within the guarantee period
o Receipt is required for proof of guarantee
o Technical assessment to be done.
o Customer only has the option of Repair.
o The repair will be guaranteed for a period of three months, which will run concurrently with the original guarantee. (Will not add three months to the original guarantee)
o In the case where the must be repaired again with another three-month guarantee, also to run concurrently.
Kind regards
The Verimark team
Kind regards
The Verimark team