ZS
Zureena S
1 reviews | Active since Jul 2011
27 Dec 2023, 13:02
Do not but Verimark vacuums you will waste your money
I decided to try Verimark wet and dry vacuum, as well as cordless vacuum. A very expensive lesson learned. The wet/dry vacuum did not last a year, the components broke. Same for the cordless vacuum, just over 12 months.
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Replies (1)
Verimark's replyOfficial
27 Dec 2023, 13:14Dear Zureena
Thank you for informing us of your disappointing experience with a recent purchase of our products, please accept our sincere apologies for the disappointment and inconvenience caused. Good quality and best value are a high priority and it is important to know when a purchase has fallen short of our high standards.
Thank you for informing us of your disappointing experience with a recent purchase of our products, please accept our sincere apologies for the disappointment and inconvenience caused. Good quality and best value are a high priority and it is important to know when a purchase has fallen short of our high standards.
Please take the product to your nearest Verimark store for an assessment, and ask them to book it back to our Head Office so that we can ascertain what the problem is.
We appreciate the trouble you caused in bringing this matter to our attention. Through your feedback, we can identify and rectify problems and we thank you for taking the time
We appreciate the trouble you caused in bringing this matter to our attention. Through your feedback, we can identify and rectify problems and we thank you for taking the time
Please see below the guidelines that fall within our policies and the CPA.
15 Day money back guarantee
· Proof of purchase is required.
· This is a satisfactory guarantee we offer our customers.
· When a customer has the opportunity to inspect goods before finalizing the transaction, he has no automatic right or “cool off” period to a return or refund if he is not satisfied with the product or its performance, as he had the opportunity to inspect the goods before purchasing it.
· We thus offer 15 Day money back guarantee which is not even prescribed in the CPA.
· In the event whereby the deadline is missed by a day or two, we will still assist.
· Items over the value of R399.00 are required to be assessed before offering a refund. (This may be done in store)
Repairs
· Within 6 months from the purchase date
o Receipt is required for proof of guarantee
o Technical assessment to be done.
o Customer has the option of Repair, Exchange, or Refund.
o In the event whereby customer abuse is detected, no refund or exchange is to be offered as this only applies to defects on the product.
o If the customer opts for a repair, the repair will be guaranteed for three months, which will run concurrent to the original guarantee. (Will not add three months to the original guarantee)
o In the case where the repair fails and the unit is returned within three months from the original repair, the customer then has the right to a Refund, Exchange, or Repair.
· Outside the first 6 months from the purchase date but within the guarantee period
o Receipt is required for proof of guarantee
o Technical assessment to be done.
o Customer only has the option of Repair.
o The repair will be guaranteed for three months, which will run concurrent with the original guarantee. (Will not add three months to the original guarantee)
o In the case where the must be repaired again with another three-month guarantee, also to run concurrently.
If you require further information do not hesitate to contact us directly.
Regards
The Verimark team
Regards
The Verimark team
Verimark's reply27 Dec 2023, 13:14
Official
Dear Zureena
Thank you for informing us of your disappointing experience with a recent purchase of our products, please accept our sincere apologies for the disappointment and inconvenience caused. Good quality and best value are a high priority and it is important to know when a purchase has fallen short of our high standards.
Thank you for informing us of your disappointing experience with a recent purchase of our products, please accept our sincere apologies for the disappointment and inconvenience caused. Good quality and best value are a high priority and it is important to know when a purchase has fallen short of our high standards.
Please take the product to your nearest Verimark store for an assessment, and ask them to book it back to our Head Office so that we can ascertain what the problem is.
We appreciate the trouble you caused in bringing this matter to our attention. Through your feedback, we can identify and rectify problems and we thank you for taking the time
We appreciate the trouble you caused in bringing this matter to our attention. Through your feedback, we can identify and rectify problems and we thank you for taking the time
Please see below the guidelines that fall within our policies and the CPA.
15 Day money back guarantee
· Proof of purchase is required.
· This is a satisfactory guarantee we offer our customers.
· When a customer has the opportunity to inspect goods before finalizing the transaction, he has no automatic right or “cool off” period to a return or refund if he is not satisfied with the product or its performance, as he had the opportunity to inspect the goods before purchasing it.
· We thus offer 15 Day money back guarantee which is not even prescribed in the CPA.
· In the event whereby the deadline is missed by a day or two, we will still assist.
· Items over the value of R399.00 are required to be assessed before offering a refund. (This may be done in store)
Repairs
· Within 6 months from the purchase date
o Receipt is required for proof of guarantee
o Technical assessment to be done.
o Customer has the option of Repair, Exchange, or Refund.
o In the event whereby customer abuse is detected, no refund or exchange is to be offered as this only applies to defects on the product.
o If the customer opts for a repair, the repair will be guaranteed for three months, which will run concurrent to the original guarantee. (Will not add three months to the original guarantee)
o In the case where the repair fails and the unit is returned within three months from the original repair, the customer then has the right to a Refund, Exchange, or Repair.
· Outside the first 6 months from the purchase date but within the guarantee period
o Receipt is required for proof of guarantee
o Technical assessment to be done.
o Customer only has the option of Repair.
o The repair will be guaranteed for three months, which will run concurrent with the original guarantee. (Will not add three months to the original guarantee)
o In the case where the must be repaired again with another three-month guarantee, also to run concurrently.
If you require further information do not hesitate to contact us directly.
Regards
The Verimark team
Regards
The Verimark team