DO NO waste your money on a Genesis Duravac

Item: Verimark
Rating: 1
Author: Shani D

Not even 3 months ago I purchased a Genesis Duravac - biggest waste of R1149 of my life. From the start go assembling the roller feet, the "plastic vacuum" started to crumble bit by bit. I am not even able to vacuum one room, without parts coming undone. The plastic pipe even just snapped. In all my years I have never purchase such a poor quality plastic vacuum cleaner. And one would consider for the price that it would at least last a year. How this vacuum cleaner can carry a 2year warranty I have no idea. STAY CLEAR, do not waste your money.

Helpful (0)

Replies (2)

Verimark's replyOfficial

23 Oct 2021, 20:38

Dear Shani

Thank you for taking the time to raise your concern
Our sincere apologies for the inconvenience caused in this regard.
This response serves as confirmation that your query has been received. It has been tasked to the relevant division to follow up and assist.
Kind Regards
Verimark team

Verimark's reply23 Oct 2021, 20:38

Official

Dear Shani

Verimark's replyOfficial

25 Oct 2021, 08:07

Good day Shani

Our sincere apologies for your experience in our customer service. We can understand your frustration at the lack of service and are sorry for the disappointment caused.

You are welcome to return your faulty spare parts to our Verimark store near you at your convenience and they will assist you with exchange the new ones in the store.

Thank you for bringing this matter to our attention. We always appreciate honest customer feedback. This enables us to quickly identify and rectify problems.

You are welcome to contact us on *** should you require further information.

Kind regards

Verimark team

Verimark's reply25 Oct 2021, 08:07