Dissatisfaction

I am totally dissatisfied with the Genesis hydrovac extreme.

I've been going back and forth since January 2024.

It went in twice to have my equipment checked and no fault was found.

I was called to pick up in March 2024, and investigated it Still wasn't working.

Each time I went in they asked me not to leave everything, including the hose. I find this hard, as if you are investigating a fault, you need to test everything.

When I went to fetch in March, I personally tested it at the branch, an it was still not working. I then used my common sense, and tested it on a display unit, only to find the hose broken.

Up until now, I have not had a call to say that the part has been delivered. I don't even know if it was ordered.

The last lady I spoke to was Mathabo from Fourways branch.

She said she will call me when the part arrives.

I actually have 3 kids to see to and don't have time to be running around, sorting out my vacuum, which is also someone else's job.

The vacuum started giving me issues after the 1 year mark.