Disrespect for the Consumer Protection Act

<p>I bought a Shogun Peeler from Verimark on 19 December 2016. After less than 3 months the blade broke and I returned it to Verimark Somerset West Mall on 2 March 2017. The store refused to refund me and said that they had to send it away for an assessment.<br />After more than 4 weeks and more than 15 phone calls to Verimark, “Customer Service” finally agreed that the product was defective.<br />They however still refused to refund me and were only prepared to replace the Shogun Peeler.<br />As this was second experience with a defective Shogun Peeler I am clearly not interested in another one.</p> <p>On their website Verimark proudly says:</p> <p>“Verimark acknowledges and supports the intention and spirit of the Consumer Protection Act. We commit and aim to uphold the principles of the Act in all our dealings with you - our valued customer.”</p> <p>Section 56 (2) of the Consumer Protection Act clearly stipulates:</p> <p>Within six months after the delivery of any goods to a consumer, the consumer may return the goods to the supplier, without penalty and at the supplier’s risk and expense, if the goods fail to satisfy the requirements and standards contemplated in section 55, and the supplier must, at the direction of the consumer, either—<br />(a) repair or replace the failed, unsafe or defective goods; or<br />(b) refund to the consumer the price paid by the consumer, for the goods.</p> <p>Surely Customer Service should be aware of this should honour this if Verimark professes to support the CPA</p>