JH
Jared H
1 reviews | Active since Oct 2019
07 Apr 2021, 11:31
Disgusting Service
So it's been a month now that I was last told on here via a reply that verimark was going to contact the store that has my gorilla hose that broke. I havent heard from anyone on what is happening so I had to go buy another hose because I was put into this position where no one can assist me. Rather poor service I must say.
Helpful (0)
Replies (4)0
Replies (4)
Verimark's replyOfficial
07 Apr 2021, 12:19Hi Jared
Thank you for your message
Please note that your unit is in the store not repaired ,
Please see below guidelines which fall within our policies and the CPA. 15 Day money back guarantee
Without the proof of purchase it is difficult to ascertain and to determine if your hose is still guarantee,
Regards
Verimark team
Thank you for your message
Please note that your unit is in the store not repaired ,
Please see below guidelines which fall within our policies and the CPA. 15 Day money back guarantee
- Proof of purchase required.
- This is a satisfactory guarantee we offer our customer.
- When a customer has the opportunity to inspect goods prior to finalizing the transaction, he has no automatic right or “cool off” period to a return or refund if he is not satisfied with the product or its performance, as he had the opportunity to inspect the goods prior to purchasing it.
- We thus offer 15 Day money back guarantee which is not even prescribed in the CPA.
- In the event whereby the deadline was missed by a day or two, we will still assist.
- Items over the value of R399.00 are required to be assessed prior to offering refund. (This may be done in store)
- Within 6 months from purchase date
- Receipt is required for proof of guarantee
- Technical assessment to be done.
- Customer has the option of Repair, Exchange or Refund.
- In the event whereby customer abuse is detected, no refund or exchange to be offered as this only applies to defects on the product.
- If the customer opts for a repair, the repair will be guaranteed for a period of three months, which will run concurrent to the original guarantee. (Will not add three months to the original guarantee)
- In the case where the repair fails and the unit is returned within three months from original repair, the customer then has the right to a Refund, Exchange or Repair.
- Outside the first 6 months from purchase date but within the guarantee period
- Receipt is required for proof of guarantee
- Technical assessment to be done.
- Customer only has the option of Repair.
- The repair will be guaranteed for a period of three months, which will run concurrent to the original guarantee. (Will not add three months to the original guarantee)
- In the case where the repair fails and the unit is returned within three months from original repair, the unit must be repaired again with another three month guarantee, also to run concurrently.
Without the proof of purchase it is difficult to ascertain and to determine if your hose is still guarantee,
Regards
Verimark team
Verimark's reply07 Apr 2021, 12:19
Official
Hi Jared
Thank you for your message
Please note that your unit is in the store not repaired ,
Please see below guidelines which fall within our policies and the CPA. 15 Day money back guarantee
Without the proof of purchase it is difficult to ascertain and to determine if your hose is still guarantee,
Regards
Verimark team
Thank you for your message
Please note that your unit is in the store not repaired ,
Please see below guidelines which fall within our policies and the CPA. 15 Day money back guarantee
- Proof of purchase required.
- This is a satisfactory guarantee we offer our customer.
- When a customer has the opportunity to inspect goods prior to finalizing the transaction, he has no automatic right or “cool off” period to a return or refund if he is not satisfied with the product or its performance, as he had the opportunity to inspect the goods prior to purchasing it.
- We thus offer 15 Day money back guarantee which is not even prescribed in the CPA.
- In the event whereby the deadline was missed by a day or two, we will still assist.
- Items over the value of R399.00 are required to be assessed prior to offering refund. (This may be done in store)
- Within 6 months from purchase date
- Receipt is required for proof of guarantee
- Technical assessment to be done.
- Customer has the option of Repair, Exchange or Refund.
- In the event whereby customer abuse is detected, no refund or exchange to be offered as this only applies to defects on the product.
- If the customer opts for a repair, the repair will be guaranteed for a period of three months, which will run concurrent to the original guarantee. (Will not add three months to the original guarantee)
- In the case where the repair fails and the unit is returned within three months from original repair, the customer then has the right to a Refund, Exchange or Repair.
- Outside the first 6 months from purchase date but within the guarantee period
- Receipt is required for proof of guarantee
- Technical assessment to be done.
- Customer only has the option of Repair.
- The repair will be guaranteed for a period of three months, which will run concurrent to the original guarantee. (Will not add three months to the original guarantee)
- In the case where the repair fails and the unit is returned within three months from original repair, the unit must be repaired again with another three month guarantee, also to run concurrently.
Without the proof of purchase it is difficult to ascertain and to determine if your hose is still guarantee,
Regards
Verimark team
JH
Jared H's updateReviewer Update
07 Apr 2021, 12:31I still don't understand why I wasn't contacted and my receipt is on the system but you can't assist me. What is the purpose for keeping receipts on your system if you can't even help the customer. Did the hose even go in for inspection because I was told that the hose won't break but now I'm sitting with this situation
JH
Jared H's update07 Apr 2021, 12:31
Reviewer Update
I still don't understand why I wasn't contacted and my receipt is on the system but you can't assist me. What is the purpose for keeping receipts on your system if you can't even help the customer. Did the hose even go in for inspection because I was told that the hose won't break but now I'm sitting with this situation
Verimark's replyOfficial
07 Apr 2021, 12:40Hi Jared
Thank you for your reply
The onus rest with the customer to provide us with the proof of purchase , our system has records of all the sales done in the store .
The hose come with a one guarantee , kindly provide us with the slip in order for us to assist you accordingly
Regards
Verimark
Thank you for your reply
The onus rest with the customer to provide us with the proof of purchase , our system has records of all the sales done in the store .
The hose come with a one guarantee , kindly provide us with the slip in order for us to assist you accordingly
Regards
Verimark
Verimark's reply07 Apr 2021, 12:40
Official
Hi Jared
Thank you for your reply
The onus rest with the customer to provide us with the proof of purchase , our system has records of all the sales done in the store .
The hose come with a one guarantee , kindly provide us with the slip in order for us to assist you accordingly
Regards
Verimark
Thank you for your reply
The onus rest with the customer to provide us with the proof of purchase , our system has records of all the sales done in the store .
The hose come with a one guarantee , kindly provide us with the slip in order for us to assist you accordingly
Regards
Verimark
JH
Jared H's updateReviewer Update
11 May 2021, 16:32I went to the store to collect the hose and they couldn't find it. My contact number was taken down and then about a week later they told me to collect it. I went into the store to collect the broken hose and now there's a part missing off the hose. I would really like to know where that is because bad enough you won't replace the hose but will rather take a part off my hose
JH
Jared H's update11 May 2021, 16:32
Reviewer Update
I went to the store to collect the hose and they couldn't find it. My contact number was taken down and then about a week later they told me to collect it. I went into the store to collect the broken hose and now there's a part missing off the hose. I would really like to know where that is because bad enough you won't replace the hose but will rather take a part off my hose