Disgusting service

Hi. We dropped our Hydro Vac at your Herm**** branch 3 weeks ago as it was only sucking intermittently. A week later I phoned to find out what was going on. It hadn't even been sent for repairs yet. The second time we went in we were given a number for an Oom Zip (not exactly professional) and now another week later despite repeated attempts to get hold of him his phone remains unanswered. The vacuum cleaner is six months old and clearly *******. We didn't ask for our money back, just that it be repaired and now nearly a month later we are stuck with no vacuum cleaner and the number for an Oom that doesn't answer his phone. What an unprofessional set up!