DISGUSTED BY THE WAY VERIMARK AGENTS TREAT CUSTOMERS.

So, its been years since I have been on here but some companies leave me no choice but to do this in order to get someone to assist me. I got the Floorwiz, 3-in-1 Sweep and Spray Mop in December 2021 as a gift from my husband, which i thoughT...... GREAT! Early February 2022, the mop broke where the handle connects the sweep attachment. I called Game Stores Canal Walk, in hopes someone can explain and help me..(PLEASE UNDERSTAND I DO NOT WANT MY MONEY BACK, I JUST NEED A NEW MOP), but since these Verimark agents were so quick to say no money back, its not a factory fault - Im sorry we cant help you... I mean, how fair is this? This mop isnt a cheap one, how would it just break so easily? Also, my husband spent money in thinking a decent mop in which i would pay for would be better for my wife, BUT NO, IT BROKE IN A SECTION I CANT EVEN EXPLAIN HOW IT BROKE. I thought, maybe if i try and fix it, would work...BUT HOW? This mop isnt suppose to break!... I understand that you need a till slip for return and before i could even explain the situation the agent didnt even give me a chance, just cut me off. I wanted to make mention that I have the box, as this was a gift to me, my husband doesnt have the till slip the only other proof I have is that my husband exchanged globes in December with the same til slip at customer service, and they usually keep record because I know he had to sign something and give the slip of which i assume they made a copy of... I wasnt trying to be difficult, i just needed someone to tell me what i can do or if i can fix it myself... BUT NO, THIS AGENT WAS RUDE AND BLUNT SO THIS IS WHY I AM NOW COMPLAINING, I DONT WANT MY MONEY BACK, I WANT ANOTHER MOP! AND PLEASE SHOW YOUR AGENTS HOW TO TREAT CUSTOMERS , I COME FROM WOOLWORTHS, AND I NOW WORK FOR CLUB MYKONOS H/O, TREATING CLIENTS THIS WAY IS A FU**KING DISGRACE! I wasnt even offered a chance to come and show them where it broke to maybe see if its a factory fault..... SO PLEASE MAKE SURE SOMEONE GETS BACK TO ME!