RB
Rachel B
1 reviews | Active since Oct 2020
15 Dec 2020, 17:00
Disappointment
I took my steammop back to verimark and i asked my money back
Helpful (0)
Replies (2)0
Replies (2)
Verimark's replyOfficial
15 Dec 2020, 18:57Verimark's reply15 Dec 2020, 18:57
Official
Verimark's replyOfficial
18 Dec 2020, 12:12Please see below guidelines which fall within our policies and the CPA.
15 Day money back guarantee
· Proof of purchase required.· This is a satisfactory guarantee we offer our customer. · When a customer has the opportunity to inspect goods prior to finalizing the transaction, he has no automatic right or “cool off” period to a return or refund if he is not satisfied with the product or its performance, as he had the opportunity to inspect the goods prior to purchasing it. · We thus offer 15 Day money back guarantee which is not even prescribed in the CPA. · In the event whereby the deadline was missed by a day or two, we will still assist. · Items over the value of R399.00 are required to be assessed prior to offering refund. (This may be done in store)Repairs
· Within 6 months from purchase dateo Receipt is required for proof of guaranteeo Technical assessment to be done.o Customer has the option of Repair, Exchange or Refund.o In the event whereby customer abuse is detected, no refund or exchange to be offered as this only applies to defects on the product.o If the customer opts for a repair, the repair will be guaranteed for a period of three months, which will run concurrent to the original guarantee. (Will not add three months to the original guarantee)o In the case where the repair fails and the unit is returned within three months from original repair, the customer then has the right to a Refund, Exchange or Repair.· Outside the first 6 months from purchase date but within the guarantee periodo Receipt is required for proof of guaranteeo Technical assessment to be done.o Customer only has the option of Repair.o The repair will be guaranteed for a period of three months, which will run concurrent to the original guarantee. (Will not add three months to the original guarantee)o In the case where the repair fails and the unit is returned within three months from original repair, the unit must be repaired again with another three month guarantee, also to run concurrently.
Should you require any further assistance, please contact our Customer Care Department on ***and one of our friendly consultants will be able to assist.
Kind regards
Verimark team
15 Day money back guarantee
· Proof of purchase required.· This is a satisfactory guarantee we offer our customer. · When a customer has the opportunity to inspect goods prior to finalizing the transaction, he has no automatic right or “cool off” period to a return or refund if he is not satisfied with the product or its performance, as he had the opportunity to inspect the goods prior to purchasing it. · We thus offer 15 Day money back guarantee which is not even prescribed in the CPA. · In the event whereby the deadline was missed by a day or two, we will still assist. · Items over the value of R399.00 are required to be assessed prior to offering refund. (This may be done in store)Repairs
· Within 6 months from purchase dateo Receipt is required for proof of guaranteeo Technical assessment to be done.o Customer has the option of Repair, Exchange or Refund.o In the event whereby customer abuse is detected, no refund or exchange to be offered as this only applies to defects on the product.o If the customer opts for a repair, the repair will be guaranteed for a period of three months, which will run concurrent to the original guarantee. (Will not add three months to the original guarantee)o In the case where the repair fails and the unit is returned within three months from original repair, the customer then has the right to a Refund, Exchange or Repair.· Outside the first 6 months from purchase date but within the guarantee periodo Receipt is required for proof of guaranteeo Technical assessment to be done.o Customer only has the option of Repair.o The repair will be guaranteed for a period of three months, which will run concurrent to the original guarantee. (Will not add three months to the original guarantee)o In the case where the repair fails and the unit is returned within three months from original repair, the unit must be repaired again with another three month guarantee, also to run concurrently.
Should you require any further assistance, please contact our Customer Care Department on ***and one of our friendly consultants will be able to assist.
Kind regards
Verimark team
Verimark's reply18 Dec 2020, 12:12
Official
Please see below guidelines which fall within our policies and the CPA.
15 Day money back guarantee
· Proof of purchase required.· This is a satisfactory guarantee we offer our customer. · When a customer has the opportunity to inspect goods prior to finalizing the transaction, he has no automatic right or “cool off” period to a return or refund if he is not satisfied with the product or its performance, as he had the opportunity to inspect the goods prior to purchasing it. · We thus offer 15 Day money back guarantee which is not even prescribed in the CPA. · In the event whereby the deadline was missed by a day or two, we will still assist. · Items over the value of R399.00 are required to be assessed prior to offering refund. (This may be done in store)Repairs
· Within 6 months from purchase dateo Receipt is required for proof of guaranteeo Technical assessment to be done.o Customer has the option of Repair, Exchange or Refund.o In the event whereby customer abuse is detected, no refund or exchange to be offered as this only applies to defects on the product.o If the customer opts for a repair, the repair will be guaranteed for a period of three months, which will run concurrent to the original guarantee. (Will not add three months to the original guarantee)o In the case where the repair fails and the unit is returned within three months from original repair, the customer then has the right to a Refund, Exchange or Repair.· Outside the first 6 months from purchase date but within the guarantee periodo Receipt is required for proof of guaranteeo Technical assessment to be done.o Customer only has the option of Repair.o The repair will be guaranteed for a period of three months, which will run concurrent to the original guarantee. (Will not add three months to the original guarantee)o In the case where the repair fails and the unit is returned within three months from original repair, the unit must be repaired again with another three month guarantee, also to run concurrently.
Should you require any further assistance, please contact our Customer Care Department on ***and one of our friendly consultants will be able to assist.
Kind regards
Verimark team
15 Day money back guarantee
· Proof of purchase required.· This is a satisfactory guarantee we offer our customer. · When a customer has the opportunity to inspect goods prior to finalizing the transaction, he has no automatic right or “cool off” period to a return or refund if he is not satisfied with the product or its performance, as he had the opportunity to inspect the goods prior to purchasing it. · We thus offer 15 Day money back guarantee which is not even prescribed in the CPA. · In the event whereby the deadline was missed by a day or two, we will still assist. · Items over the value of R399.00 are required to be assessed prior to offering refund. (This may be done in store)Repairs
· Within 6 months from purchase dateo Receipt is required for proof of guaranteeo Technical assessment to be done.o Customer has the option of Repair, Exchange or Refund.o In the event whereby customer abuse is detected, no refund or exchange to be offered as this only applies to defects on the product.o If the customer opts for a repair, the repair will be guaranteed for a period of three months, which will run concurrent to the original guarantee. (Will not add three months to the original guarantee)o In the case where the repair fails and the unit is returned within three months from original repair, the customer then has the right to a Refund, Exchange or Repair.· Outside the first 6 months from purchase date but within the guarantee periodo Receipt is required for proof of guaranteeo Technical assessment to be done.o Customer only has the option of Repair.o The repair will be guaranteed for a period of three months, which will run concurrent to the original guarantee. (Will not add three months to the original guarantee)o In the case where the repair fails and the unit is returned within three months from original repair, the unit must be repaired again with another three month guarantee, also to run concurrently.
Should you require any further assistance, please contact our Customer Care Department on ***and one of our friendly consultants will be able to assist.
Kind regards
Verimark team