Disappointing Experience at Verimark

I bought a Genesis Mega Steam Iron from Verimark at Glen Mall for R900, and it was faulty from the start leaking water and soaking clothes. I returned it within 14 working days, but the salesperson Nkosingiphile was rude and unhelpful. He said I was “stuck with him” and couldn’t be helped until Monday. He took the iron and promised to call me it’s now 5 November 2025 and I’ve heard nothing, despite returning the iron on the 14 September 2025. Calls to the store go unanswered or are cut off. I’m left without the iron and without my money. Avoid this store their service its poor and they don’t care about customers!