MW
Megan W
1 reviews | Active since Mar 2022
27 Mar 2022, 22:06
Disappointed with the service at VERIMARK
Excitedly bought the Bastille 8 Piece Set pots from VERIMARK over a week ago and was sadly disappointed after the first use. Today we went back to return the pots to the store where the pots were purchased as per the 15 day money back return policy at "VERIMARK CANAL WALK" The sales assistants were rude, disrespectful and impolite. VERIMARK should be much more clearer with the 15 day money back guarantee as this policy is misleading, we now have to wait a further 21 days before getting feedback about whether or not we will receive the R4 999.99 back.
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Replies (2)
Verimark's replyOfficial
28 Mar 2022, 07:20 Good day Megan Witbooi
Our sincere apologies for the experience in our Canal Verimark Store. At Verimark customer satisfaction is something that we take very seriously and would never compromise under any circumstance, Verimark does not support this type of behavior under any circumstances. We have launched a full internal investigation to find out exactly what transpired and will attend to this with the seriousness it deserves
Should you require any further assistance please do not hesitate to contact us directly this on ***
Kind regards
Verimark team
Our sincere apologies for the experience in our Canal Verimark Store. At Verimark customer satisfaction is something that we take very seriously and would never compromise under any circumstance, Verimark does not support this type of behavior under any circumstances. We have launched a full internal investigation to find out exactly what transpired and will attend to this with the seriousness it deserves
Should you require any further assistance please do not hesitate to contact us directly this on ***
Kind regards
Verimark team
Verimark's reply28 Mar 2022, 07:20
Official
Good day Megan Witbooi
Our sincere apologies for the experience in our Canal Verimark Store. At Verimark customer satisfaction is something that we take very seriously and would never compromise under any circumstance, Verimark does not support this type of behavior under any circumstances. We have launched a full internal investigation to find out exactly what transpired and will attend to this with the seriousness it deserves
Should you require any further assistance please do not hesitate to contact us directly this on ***
Kind regards
Verimark team
Our sincere apologies for the experience in our Canal Verimark Store. At Verimark customer satisfaction is something that we take very seriously and would never compromise under any circumstance, Verimark does not support this type of behavior under any circumstances. We have launched a full internal investigation to find out exactly what transpired and will attend to this with the seriousness it deserves
Should you require any further assistance please do not hesitate to contact us directly this on ***
Kind regards
Verimark team
Verimark's replyOfficial
28 Mar 2022, 16:04Good day Megan
Thank you for your patience, a refund was approved by our Area manager
The store will contact you to make arrangements
Kind regards
Verimark team
Verimark's reply28 Mar 2022, 16:04
Official
Good day Megan
Thank you for your patience, a refund was approved by our Area manager
The store will contact you to make arrangements
Kind regards
Verimark team