1 reviews | Active since Sept 2011
Disappointed in Verimark
I left a message on Verimark web page on 16.11.2020 but to date no response. Then I tried to phone (3 x) the number given 011-699 800 at 7.45 this morning with a voice message answering that their office hours is from 7am - 9pm and that I must phone again during office hours?????????????? When I phoned at 8:10am the phone was answered and I got transferred to ext 8119 (3 times) just to leave a message as the person was not available.
I went to your branch in Kollonade Centre on 7/11/2020 and bought a "I-Play Drifter Pro" that's on special from 1st November 2020 to 31st January 2021 as per your pamphlet. After I paid the salesman said to me that this car does not have a guarantee as it is a "Refurbished" car but I can return it after 6 days should it not work. Then I also realised that I was overpaying for this car as it is advertised for R899 and my card got swiped for R999. The salesman then said maybe the price is for the smaller car. Long story short he refunded/returned R100 to my card. When I got to my car, I removed the "refurbished" sticker as I felt to embarrassed to be giving my grandchild a second hand car - his birthday is 7 December 2020. We went passed your shop on 14.11.2020 again and I saw a big pile of these cars on this special - brand new and definitely not refurbished cars. I just feel it fair if I can take this car back to your shop and get replaced with a new one as that was what was advertised and what I paid for. Waiting for your reply!!
Thank you for bringing this matter to our attentionWe follow the consumer protection act very closely regarding our products.
Please see attached and below regarding our toys policy.
Due to the nature of the toys and the use thereof by kids who do not necessarily apply adequate caution or follow the recommended usage instructions, toys may only be exchanged subject to having a manufacturing defect within a period not exceeding 15 days after purchase.
No Refunds will be given on toys.
Exchanges are only allowed if:
1. The item is returned in its original condition, with all parts and the original packaging – accompanied by the original proof of purchase.
2. There is no visible damage to the item.
3. If the item is believed to have a manufacturing defect when assessed by a Verimark representative.
Verimark will not be held liable if the toy has been damaged during use and is under no obligation to exchange the product. Exchanges are at VERIMARK discretion.
You can return the I - play drifter pro back to our Store in Kolonnade and pay in the Difference for a new one
You are welcome to contact us should you require further information or assistance
Kind regards
Patricia
011 699 8036
Thank you for bringing this matter to our attentionWe follow the consumer protection act very closely regarding our products.
Please see attached and below regarding our toys policy.
Due to the nature of the toys and the use thereof by kids who do not necessarily apply adequate caution or follow the recommended usage instructions, toys may only be exchanged subject to having a manufacturing defect within a period not exceeding 15 days after purchase.
No Refunds will be given on toys.
Exchanges are only allowed if:
1. The item is returned in its original condition, with all parts and the original packaging – accompanied by the original proof of purchase.
2. There is no visible damage to the item.
3. If the item is believed to have a manufacturing defect when assessed by a Verimark representative.
Verimark will not be held liable if the toy has been damaged during use and is under no obligation to exchange the product. Exchanges are at VERIMARK discretion.
You can return the I - play drifter pro back to our Store in Kolonnade and pay in the Difference for a new one
You are welcome to contact us should you require further information or assistance
Kind regards
Patricia
011 699 8036
Thank you for the reply but why should I pay in the difference if I have paid the full amount of R899.00 already?
Thank you for the reply but why should I pay in the difference if I have paid the full amount of R899.00 already?
The cost of the new I-play drifter pro is R999.00
The cost of the new I-play drifter pro is R999.00
Kindly refer to our email l correspondence for further assistance,
Please accept our sincere apologies for any inconvenience caused.
Should you require any further assistance please do not hesitate to contact us directly this on ***
Kind regards
Patricia
Kindly refer to our email l correspondence for further assistance,
Please accept our sincere apologies for any inconvenience caused.
Should you require any further assistance please do not hesitate to contact us directly this on ***
Kind regards
Patricia
Thank you for the communication from Verimark HO (Patrica) and the store (Johannes and Jim) to sort out my query. I went to the store in Kolonnade Centre on Saturday to swop my purchase for a brand new item. You just restored my faith in Verimark - THANK YOU!
Thank you for the communication from Verimark HO (Patrica) and the store (Johannes and Jim) to sort out my query. I went to the store in Kolonnade Centre on Saturday to swop my purchase for a brand new item. You just restored my faith in Verimark - THANK YOU!
Thank you for taking the time to share your positive experience on Hello Peter
Verimark prides itself in offering quality products together with excellent customer servic
Thank you for your support.
Should you require any further assistance please do not hesitate to contact us directly on ***and one of our friendly customer care consultant will assist you.
Kind regards
Verimark team
Thank you for taking the time to share your positive experience on Hello Peter
Verimark prides itself in offering quality products together with excellent customer servic
Thank you for your support.
Should you require any further assistance please do not hesitate to contact us directly on ***and one of our friendly customer care consultant will assist you.
Kind regards
Verimark team