RB
Rachel B
1 reviews | Active since Oct 2020
02 Jan 2021, 16:27
Disappointed
I asked verimark for my money back, they don't want to, so they can let me have my steammop back, this will be the last time they EVER hear from me
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Replies (1)
Verimark's replyOfficial
04 Jan 2021, 07:50Dear Rachel
Please note that Verimark follows the consumer protection act very closely regarding our products. Please see below guidelines which fall within our policies and the CPA.
Repairs
Verimark team
Please note that Verimark follows the consumer protection act very closely regarding our products. Please see below guidelines which fall within our policies and the CPA.
Repairs
- Within 6 months from purchase date
- Receipt is required for proof of guarantee
- Technical assessment to be done.
- Customer has the option of Repair, Exchange or Refund.
- In the event whereby customer abuse is detected, no refund or exchange to be offered as this only applies to defects on the product.
- If the customer opts for a repair, the repair will be guaranteed for a period of three months, which will run concurrent to the original guarantee. (Will not add three months to the original guarantee)
- In the case where the repair fails and the unit is returned within three months from original repair, the customer then has the right to a Refund, Exchange or Repair.
- Outside the first 6 months from purchase date but within the guarantee period
- Receipt is required for proof of guarantee
- Technical assessment to be done.
- Customer only has the option of Repair.
- The repair will be guaranteed for a period of three months, which will run concurrent to the original guarantee. (Will not add three months to the original guarantee)
- In the case where the repair fails and the unit is returned within three months from original repair, the unit must be repaired again with another three month guarantee, also to run concurrently.
Verimark team
Verimark's reply04 Jan 2021, 07:50
Official
Dear Rachel
Please note that Verimark follows the consumer protection act very closely regarding our products. Please see below guidelines which fall within our policies and the CPA.
Repairs
Verimark team
Please note that Verimark follows the consumer protection act very closely regarding our products. Please see below guidelines which fall within our policies and the CPA.
Repairs
- Within 6 months from purchase date
- Receipt is required for proof of guarantee
- Technical assessment to be done.
- Customer has the option of Repair, Exchange or Refund.
- In the event whereby customer abuse is detected, no refund or exchange to be offered as this only applies to defects on the product.
- If the customer opts for a repair, the repair will be guaranteed for a period of three months, which will run concurrent to the original guarantee. (Will not add three months to the original guarantee)
- In the case where the repair fails and the unit is returned within three months from original repair, the customer then has the right to a Refund, Exchange or Repair.
- Outside the first 6 months from purchase date but within the guarantee period
- Receipt is required for proof of guarantee
- Technical assessment to be done.
- Customer only has the option of Repair.
- The repair will be guaranteed for a period of three months, which will run concurrent to the original guarantee. (Will not add three months to the original guarantee)
- In the case where the repair fails and the unit is returned within three months from original repair, the unit must be repaired again with another three month guarantee, also to run concurrently.
Verimark team