Disappointed

On the 29 June 2018 I bought a verimark miss belt at Durban North Pick n Pay Hypermarket. And I wasn't happy with the quality of their product. I spoke to one the guy who is incharge of their line and he told me they don't exchange underwear but their product was at fault because is was torned in a space of 30 days. He told me to contact verimark customer service because he can't authorize echange or refund on underwear. On the 6 August 2018 I emailed to Verimark Customer Care services and Verimark never responded till today. On the email I sent to them, I attached a proof of purchase and a torned miss belt picture. I am so disappointed by their unproffisionalism, they don't care about their customers, all they want is money and they don't take us serious and I am never gonna buy Verimark products ever again!