KS
Kimberley S
1 reviews | Active since Jun 2014
16 Jul 2021, 14:00
Disappointed
I bought a 10 in 1 steam mop and used it once, the next time I tried to use it, it wasnt working. I took it back to the store and they said they can only repair it n not replace it. Upon collection, I used it once to steam and it was fine. When I tried it the 2nd time it wasnt working AGAIN. When I lodged a complaint with verimark they respond saying they cannot assist that I must take it back to the store and go according to store terms. This I find very unprofessional and not taking responsibility of the fact that their product is faulty and dissatisfying. I need something to be done because at this point I'm beginning to believe they are all about talk and sales and nothing about customer service
Helpful (0)
Replies (5)0
Replies (5)
Verimark's replyOfficial
16 Jul 2021, 15:32 Dear Kimberly
Thank you for informing us of your disappointing experience with a recent purchase of our product , please accept our sincere apologies for the disappointment and inconvenience caused. Good quality and best value are a high priority and it is important to know when a purchase has fallen short of our high standards. Please provide us with the below :
When did you buy the unit
Which store did you book your unit for repairs
What was the repair number
When did you book your unit for repairs
Do you have the proof of purchase Please take the product to your nearest Verimark store for an assessment, and ask them to book it back to our Head Office so that we can ascertain what the problem is. Once we get the product back to our Head Office we can give you feedback regarding your query on this item. Could you perhaps advise when you will be going to the store so I can have an idea of when to look out for your units? We appreciate the trouble you went to bring this matter to our attention. Through your feedback we are able to identify and rectify problems and we thank you for taking the time to give us your feedback. Please ask the store to mark it for the attention of our supervisor Patricia. If you require further information or assistance, please do not hesitate to contact us directly on ***
Kind regards
Verimark team
Thank you for informing us of your disappointing experience with a recent purchase of our product , please accept our sincere apologies for the disappointment and inconvenience caused. Good quality and best value are a high priority and it is important to know when a purchase has fallen short of our high standards. Please provide us with the below :
When did you buy the unit
Which store did you book your unit for repairs
What was the repair number
When did you book your unit for repairs
Do you have the proof of purchase Please take the product to your nearest Verimark store for an assessment, and ask them to book it back to our Head Office so that we can ascertain what the problem is. Once we get the product back to our Head Office we can give you feedback regarding your query on this item. Could you perhaps advise when you will be going to the store so I can have an idea of when to look out for your units? We appreciate the trouble you went to bring this matter to our attention. Through your feedback we are able to identify and rectify problems and we thank you for taking the time to give us your feedback. Please ask the store to mark it for the attention of our supervisor Patricia. If you require further information or assistance, please do not hesitate to contact us directly on ***
Kind regards
Verimark team
Verimark's reply16 Jul 2021, 15:32
Official
Dear Kimberly
Thank you for informing us of your disappointing experience with a recent purchase of our product , please accept our sincere apologies for the disappointment and inconvenience caused. Good quality and best value are a high priority and it is important to know when a purchase has fallen short of our high standards. Please provide us with the below :
When did you buy the unit
Which store did you book your unit for repairs
What was the repair number
When did you book your unit for repairs
Do you have the proof of purchase Please take the product to your nearest Verimark store for an assessment, and ask them to book it back to our Head Office so that we can ascertain what the problem is. Once we get the product back to our Head Office we can give you feedback regarding your query on this item. Could you perhaps advise when you will be going to the store so I can have an idea of when to look out for your units? We appreciate the trouble you went to bring this matter to our attention. Through your feedback we are able to identify and rectify problems and we thank you for taking the time to give us your feedback. Please ask the store to mark it for the attention of our supervisor Patricia. If you require further information or assistance, please do not hesitate to contact us directly on ***
Kind regards
Verimark team
Thank you for informing us of your disappointing experience with a recent purchase of our product , please accept our sincere apologies for the disappointment and inconvenience caused. Good quality and best value are a high priority and it is important to know when a purchase has fallen short of our high standards. Please provide us with the below :
When did you buy the unit
Which store did you book your unit for repairs
What was the repair number
When did you book your unit for repairs
Do you have the proof of purchase Please take the product to your nearest Verimark store for an assessment, and ask them to book it back to our Head Office so that we can ascertain what the problem is. Once we get the product back to our Head Office we can give you feedback regarding your query on this item. Could you perhaps advise when you will be going to the store so I can have an idea of when to look out for your units? We appreciate the trouble you went to bring this matter to our attention. Through your feedback we are able to identify and rectify problems and we thank you for taking the time to give us your feedback. Please ask the store to mark it for the attention of our supervisor Patricia. If you require further information or assistance, please do not hesitate to contact us directly on ***
Kind regards
Verimark team
KS
Kimberley S's updateReviewer Update
21 Jul 2021, 22:45Good day,
The unit was bought on 29.08.2020and booked into makro silverlakes for repair on 01.07.2021 and the repair number I'm not sure which it is on the slip I have for repair. I have the proof of purchase with me, yes.
I will go to verimark in Kolonade by this weekend.
I am unable to see the contact number you put for me to contact you however you can contact me on my number that is on my profile.
I'm am hoping and trusting that you will be able to assist in this matter.
Kind regards
The unit was bought on 29.08.2020and booked into makro silverlakes for repair on 01.07.2021 and the repair number I'm not sure which it is on the slip I have for repair. I have the proof of purchase with me, yes.
I will go to verimark in Kolonade by this weekend.
I am unable to see the contact number you put for me to contact you however you can contact me on my number that is on my profile.
I'm am hoping and trusting that you will be able to assist in this matter.
Kind regards
KS
Kimberley S's update21 Jul 2021, 22:45
Reviewer Update
Good day,
The unit was bought on 29.08.2020and booked into makro silverlakes for repair on 01.07.2021 and the repair number I'm not sure which it is on the slip I have for repair. I have the proof of purchase with me, yes.
I will go to verimark in Kolonade by this weekend.
I am unable to see the contact number you put for me to contact you however you can contact me on my number that is on my profile.
I'm am hoping and trusting that you will be able to assist in this matter.
Kind regards
The unit was bought on 29.08.2020and booked into makro silverlakes for repair on 01.07.2021 and the repair number I'm not sure which it is on the slip I have for repair. I have the proof of purchase with me, yes.
I will go to verimark in Kolonade by this weekend.
I am unable to see the contact number you put for me to contact you however you can contact me on my number that is on my profile.
I'm am hoping and trusting that you will be able to assist in this matter.
Kind regards
Verimark's replyOfficial
22 Jul 2021, 10:42 Please ask the store to mark it for the attention of our supervisor Patricia.
Verimark's reply22 Jul 2021, 10:42
Official
Please ask the store to mark it for the attention of our supervisor Patricia.
KS
Kimberley S's updateReviewer Update
02 Aug 2021, 00:14Good day.. I did so on 22nd July and I'm still waiting feedback.
KS
Kimberley S's update02 Aug 2021, 00:14
Reviewer Update
Good day.. I did so on 22nd July and I'm still waiting feedback.
Verimark's replyOfficial
05 Aug 2021, 08:07The store will contact you once the unit is received back
Verimark's reply05 Aug 2021, 08:07
Official
The store will contact you once the unit is received back