RB
Rachel B
1 reviews | Active since Oct 2020
23 Nov 2020, 11:16
Disapointment
I used my steammop once and the watertank is leaking again, the whole thing fell apart, i didn't even take it out of the mop!
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Replies (1)
Verimark's replyOfficial
23 Nov 2020, 15:32Dear Rachel Thank you for informing us of your disappointing experience with the recent purchase of our Genesis steamer
please accept our sincere apologies for the disappointment and inconvenience caused.
Good quality and value are of great importance to us and we need to know when a product has fallen short of our customers’ expectations.
We appreciate the trouble that you took to bring this matter to our attention.
We can assure you that our products are manufactured under strict quality control procedures to satisfy our consumers.
Please be kind enough to ask the store to book the hose back to us with a copy of your purchase slip so that we can asses it at our head office. please visit https://www.verimark.co.za/contact-us/store-locator/ to locate the store near you
You are welcome to contact us directly as I assure you of my best attention at all times.
Kind regards
Verimark team
please accept our sincere apologies for the disappointment and inconvenience caused.
Good quality and value are of great importance to us and we need to know when a product has fallen short of our customers’ expectations.
We appreciate the trouble that you took to bring this matter to our attention.
We can assure you that our products are manufactured under strict quality control procedures to satisfy our consumers.
Please be kind enough to ask the store to book the hose back to us with a copy of your purchase slip so that we can asses it at our head office. please visit https://www.verimark.co.za/contact-us/store-locator/ to locate the store near you
You are welcome to contact us directly as I assure you of my best attention at all times.
Kind regards
Verimark team
Verimark's reply23 Nov 2020, 15:32
Official
Dear Rachel Thank you for informing us of your disappointing experience with the recent purchase of our Genesis steamer
please accept our sincere apologies for the disappointment and inconvenience caused.
Good quality and value are of great importance to us and we need to know when a product has fallen short of our customers’ expectations.
We appreciate the trouble that you took to bring this matter to our attention.
We can assure you that our products are manufactured under strict quality control procedures to satisfy our consumers.
Please be kind enough to ask the store to book the hose back to us with a copy of your purchase slip so that we can asses it at our head office. please visit https://www.verimark.co.za/contact-us/store-locator/ to locate the store near you
You are welcome to contact us directly as I assure you of my best attention at all times.
Kind regards
Verimark team
please accept our sincere apologies for the disappointment and inconvenience caused.
Good quality and value are of great importance to us and we need to know when a product has fallen short of our customers’ expectations.
We appreciate the trouble that you took to bring this matter to our attention.
We can assure you that our products are manufactured under strict quality control procedures to satisfy our consumers.
Please be kind enough to ask the store to book the hose back to us with a copy of your purchase slip so that we can asses it at our head office. please visit https://www.verimark.co.za/contact-us/store-locator/ to locate the store near you
You are welcome to contact us directly as I assure you of my best attention at all times.
Kind regards
Verimark team