RB
Ramarwaneng B
1 reviews | Active since Jan 2016
19 Nov 2025, 15:10
DEFECTIVE VERIMARK PRODUCT
Hi, It is with disappointment to share with you my horrible experience at Game with a Verimark product. We bought a Genesis Powersteam iron for R369 in February and from Sep/Oct 2025 it started to trip when used. Initially, we thought that since some electrical devices can trip for this or other reason, only to start functioning properly again. It has gotten worse now and therefore cannot be used leaving us without an iron. I took it in today and was told that it would take 21 working days before we get it back. During this whole period we will have no iron to use. The Verimark manager at the branch said that is company policy and therefore, we would have to wait. PLEASE help me this mess
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Replies (6)0
Replies (6)
Verimark's replyOfficial
19 Nov 2025, 15:20Good day Ramarwaneng,Thank you for sharing your concern with us. We are truly sorry for the inconvenience you are experiencing with your Genesis Powersteam iron.We would like to kindly explain that the 21 working-day repair period is not a Verimark policy, but a requirement under the Consumer Protection Act (CPA). Once a product is outside the 6-month warranty period, as in your case, the CPA allows the supplier time to assess and repair the item.We understand how difficult it is to be without an iron during this time, and we apologise for the frustration this has caused. Please rest assured that our team will do its best to ensure the repair is completed as quickly as possible.If you need any assistance or updates, please don't hesitate to contact us, and we will be happy to help.Kind regards,
The Verimark team
The Verimark team
Verimark's reply19 Nov 2025, 15:20
Official
Good day Ramarwaneng,Thank you for sharing your concern with us. We are truly sorry for the inconvenience you are experiencing with your Genesis Powersteam iron.We would like to kindly explain that the 21 working-day repair period is not a Verimark policy, but a requirement under the Consumer Protection Act (CPA). Once a product is outside the 6-month warranty period, as in your case, the CPA allows the supplier time to assess and repair the item.We understand how difficult it is to be without an iron during this time, and we apologise for the frustration this has caused. Please rest assured that our team will do its best to ensure the repair is completed as quickly as possible.If you need any assistance or updates, please don't hesitate to contact us, and we will be happy to help.Kind regards,
The Verimark team
The Verimark team
RB
Ramarwaneng B's updateReviewer Update
19 Nov 2025, 16:11Hi team,
You do not have to necessarily do as the Consumer Protection Act says. It is your brand that is at stake here. If you can do it before the 21 working days period. You may not realise that the repair period stretches to the Christmas week? You can outdo yourselves if you want to!
You do not have to necessarily do as the Consumer Protection Act says. It is your brand that is at stake here. If you can do it before the 21 working days period. You may not realise that the repair period stretches to the Christmas week? You can outdo yourselves if you want to!
RB
Ramarwaneng B's update19 Nov 2025, 16:11
Reviewer Update
Hi team,
You do not have to necessarily do as the Consumer Protection Act says. It is your brand that is at stake here. If you can do it before the 21 working days period. You may not realise that the repair period stretches to the Christmas week? You can outdo yourselves if you want to!
You do not have to necessarily do as the Consumer Protection Act says. It is your brand that is at stake here. If you can do it before the 21 working days period. You may not realise that the repair period stretches to the Christmas week? You can outdo yourselves if you want to!
Verimark's replyOfficial
20 Nov 2025, 06:41Good day Ramarwaneng, Thank you for your response. To assist you further and to ensure we can prioritise your repair, may we kindly ask you to share the Game repair reference number that was issued when the item was booked in? This will help us track your case and escalate it accordingly. We appreciate your cooperation and look forward to resolving this for you as quickly as possible. Kind regards,
The Verimark Team
The Verimark Team
Verimark's reply20 Nov 2025, 06:41
Official
Good day Ramarwaneng, Thank you for your response. To assist you further and to ensure we can prioritise your repair, may we kindly ask you to share the Game repair reference number that was issued when the item was booked in? This will help us track your case and escalate it accordingly. We appreciate your cooperation and look forward to resolving this for you as quickly as possible. Kind regards,
The Verimark Team
The Verimark Team
RB
Ramarwaneng B's updateReviewer Update
20 Nov 2025, 14:55Hi team,
Find the following:
Reference No: ***
Customer no: ***7
Sales order no: ***
By the way the item is in the shop and could come only on Monday.
I hope that you will do something about it.
Find the following:
Reference No: ***
Customer no: ***7
Sales order no: ***
By the way the item is in the shop and could come only on Monday.
I hope that you will do something about it.
RB
Ramarwaneng B's update20 Nov 2025, 14:55
Reviewer Update
Hi team,
Find the following:
Reference No: ***
Customer no: ***7
Sales order no: ***
By the way the item is in the shop and could come only on Monday.
I hope that you will do something about it.
Find the following:
Reference No: ***
Customer no: ***7
Sales order no: ***
By the way the item is in the shop and could come only on Monday.
I hope that you will do something about it.
Verimark's replyOfficial
20 Nov 2025, 15:18 Hi Ramarwaneng, Thank you for the update. We will revert to you once the iron is received. Kind regards,
Tha Verimark team
Tha Verimark team
Verimark's reply20 Nov 2025, 15:18
Official
Hi Ramarwaneng, Thank you for the update. We will revert to you once the iron is received. Kind regards,
Tha Verimark team
Tha Verimark team
Verimark's replyOfficial
27 Nov 2025, 10:16Good day,Please note that your iron is on route to be delivered this week by the courier. You will be updated once it has been received.Kind regards,
The Verimark Team
The Verimark Team
Verimark's reply27 Nov 2025, 10:16
Official
Good day,Please note that your iron is on route to be delivered this week by the courier. You will be updated once it has been received.Kind regards,
The Verimark Team
The Verimark Team