Defective/Reject Vacuum Cleaner.

<p>I would like to express my frustration and disappointment with experience that I am getting from a product from Verimark. I now do not need it and would like my money to be refunded back to me or get a new product. <br />I bought a Vacuum cleaner beginning of February 2017 from Game Southgate Mall. I started using the product during the Easter weekend for the first time. I vacuumed my place on a Friday (I dry vacuumed two standard bedrooms). On a Saturday the following day, I used the deep cleaning function to pump, spray clean one of the rooms and it cleaned well. The following day, I tried to clean the other room and the pump was no longer working at all. The product was just only two months old and it was being used for the first time during that weekend, which I find so unfair to me after paying R4900 and also considering that it's still new. I find this very unacceptable at all and it shows a very big incompetence and the quality testing of Verimark products before they leave the factory as this is not the first product that I come across with a factory fault.<br />I went to Game Southgate Mall where I bought the product and I met with a Verimark representative and she advised that I take the Vacuum cleaner to the repair centre which is around Randburg. I took it there the following day and they took the vacuum into the workshop and they brought it out after two hours and they said it has been fixed. I was told that the product model has also been discontinued due to some issues. I asked how am I going to be getting spare parts since they are discontinuing it and I had just recently bought it. I was never given a good response as what will happen regarding the issue of the spare parts when ever I need them and I was told that the parts are not even manufactured locally, but are imported, which is very worrying as I am already sitting with a reject product which is not serving the purpose of why I bought it. After I was given the product back at the repair centre, I took it home and when I got home, I connected the Vacuum and it only worked for a few minutes and the pump was no longer working again. This is just a clear indication that I was sold a product that is faulty considering that it was only two months after I bought the product and I was using it for the first time. This is clearly a very unfair business practice and I am willing to fight this case all the way till I get my money back or get another product that is new and working.<br />If nothing gets done and also during the fighting of this case, I will run a campaign on all media platforms (of which I have the resources to do so) to create an awareness to the public on my experience on this product and other products that I have bought from Verimark of which I still have the proof of all those things. During March 2017, I bought a window cleaner at the same shop, Game South gate mall. When I got home, I discovered that the product was a reject and I had to take it back to Game the following day. I was given another one and when I was outside the mall, I decided to open it and I discovered that it was a reject again just like the one that I had just returned a few minutes back. I had to start complaining and a Verimark lady was called and when we went to the shelf, they were 9 of those window cleaners and we opened all of them to see if we can get one that is working. Out of 9, only 1 was working and it's the one that I ended up taking. This shows a high level of products not meeting good or acceptable level of standard. I do have some other kitchen products that are from Verimark that are also not working at all which I bought in the last few years, but my main concern for now is the Vacuum cleaner. </p> <p> </p> <p>The vacuum was then replaced after a long struggle. The new one that i now have which they gave as a replacement is now having the same problem again. The pump is not working again. The Vacuum is only two months old and i have used it for 3 times only.</p> <p>CAN SOMEONE ATTEND TO THIS PROBLEM ABOUT THESE VACUUM AND CONTACT ME BACK. I WOULD RATHER HAVE MY MONEY BACK AS THESE ARE CLEARLY REJECTS, AFTER SPENDING THAT KIND OF MONEY. I PHONED AND SPOKE TO A CUSTOMER SERVICE AGENT WHO WAS NOT HELPFUL AT ALL.</p>