RS
Rishal S
1 reviews | Active since Feb 2021
08 Aug 2025, 12:51
Defective Product and Terrible Customer Experience
I purchased a Genesis Steam Iron in April this year and the product is defective! I took it in to Makro and was told it would need to be booked in but I will get my new iron or a full refund by Tuesday. It is now Friday and it is absolute silence from Verimark! Nobody gets back to you to give you an update, an absolute don't care attitude! The actual product and after sales /customer service is shocking! Is there any accountability in that organisation and anyone that actually cares to get back to your clients??? I wish I had checked Hello Peter before my purchase, then I would have realized that Verimark is no longer a trusted brand. I want a brand new product or a full refund and for feedback to provided today!!!!!!!!!!! I will never purchase a product from Verimark ever again!
Helpful (0)
Replies (5)0
Replies (5)
Verimark's replyOfficial
08 Aug 2025, 13:03Good day Rishal, We sincerely apologise for the inconvenience caused. Your Genesis Steam Iron was booked at Makro on 03/08/2025 and received by our service centre on 04/08/2025. An SMS was sent to you on 04/08/2025, which we see from our records was delivered successfully. After the assessment, no fault was found with the iron. Please note that our repair turnaround time is 21 days. Your iron will be returned to the store next week. For any further assistance, please get in touch with Verimark Customer Care on ***. Regards,
The Verimark Team
The Verimark Team
Verimark's reply08 Aug 2025, 13:03
Official
Good day Rishal, We sincerely apologise for the inconvenience caused. Your Genesis Steam Iron was booked at Makro on 03/08/2025 and received by our service centre on 04/08/2025. An SMS was sent to you on 04/08/2025, which we see from our records was delivered successfully. After the assessment, no fault was found with the iron. Please note that our repair turnaround time is 21 days. Your iron will be returned to the store next week. For any further assistance, please get in touch with Verimark Customer Care on ***. Regards,
The Verimark Team
The Verimark Team
RS
Rishal S's updateReviewer Update
08 Aug 2025, 20:47The iron is defective! It does not steam the way it should and it makes a weird noise whilst ironing! Do not tell me that the there is no fault! So you now expect me to take back a defective product and the customer must just accept it???? What atrocious service is this? I want a new iron or my money back!! You don’t care attitude to customers disatisfaction is appalling.
RS
Rishal S's update08 Aug 2025, 20:47
Reviewer Update
The iron is defective! It does not steam the way it should and it makes a weird noise whilst ironing! Do not tell me that the there is no fault! So you now expect me to take back a defective product and the customer must just accept it???? What atrocious service is this? I want a new iron or my money back!! You don’t care attitude to customers disatisfaction is appalling.
Verimark's replyOfficial
11 Aug 2025, 10:31Dear Rishal, Thank you for your reply. Please note that our technical team carefully checked your iron. You can go to Makro and ask the Verimark staff to open the iron for repair and test it with you there. If you need more help, the Verimark Customer Care team is available to assist you. Thank you for your understanding. Kind regards,
The Verimark Team
The Verimark Team
Verimark's reply11 Aug 2025, 10:31
Official
Dear Rishal, Thank you for your reply. Please note that our technical team carefully checked your iron. You can go to Makro and ask the Verimark staff to open the iron for repair and test it with you there. If you need more help, the Verimark Customer Care team is available to assist you. Thank you for your understanding. Kind regards,
The Verimark Team
The Verimark Team
RS
Rishal S's updateReviewer Update
11 Aug 2025, 13:59They can test it and it may work fine then, do you realise and understand the reason for returning the iron is because it ‘sometimes’ starts making a weird noise and doesn’t always work optimally??? Please ensure that the iron is returned with the technicians report because I will take this further with the Ombud for Consumer Goods. And let me know when the iron is back at Makro!
RS
Rishal S's update11 Aug 2025, 13:59
Reviewer Update
They can test it and it may work fine then, do you realise and understand the reason for returning the iron is because it ‘sometimes’ starts making a weird noise and doesn’t always work optimally??? Please ensure that the iron is returned with the technicians report because I will take this further with the Ombud for Consumer Goods. And let me know when the iron is back at Makro!
Verimark's replyOfficial
11 Aug 2025, 15:58 Good day Rishal, The iron was delivered to Makro today. Regards,
The Verimark Team
The Verimark Team
Verimark's reply11 Aug 2025, 15:58
Official
Good day Rishal, The iron was delivered to Makro today. Regards,
The Verimark Team
The Verimark Team