Defective Cyclo Vac

I bought the Cyclo vac in Nov 2021. I used it for 2 months and in Jan 2022 the vacuum died while I was busy vacuuming up pet hair(which is literally the only thing I use it for). I was only able to give the vacuum in at my local Verimark in Feb 2022. They sent the vacuum off for repairs and received it back on 01/03/2022 when they called me once and didn't manage to get a hold of me. On 24/03/2022 I realized that I haven't heard back regarding the vacuum and called them only to be informed that they had it all the time and never bothered to try and call me again. I finally got a chance to use the vacuum again a week later and it died again after about 2 min of light use and the whole room smelled like burnt electronics. I gave the vacuum in again and I have yet to get a response from the store(I still don't have a vacuum). I have owned the vacuum for 6 months now and I have only been able to use it for 2 months. What is the point of a 1-year warranty if the manufacturer refuses to deal with a defective product? The box should state that it comes with a 15-day warranty and a 1-year **** repair service.