Deep Clean Carpet attachment-BigGreenClean Machine

I went to the store at Game in Ermelo on the 12th of December to order a new deep clean carpet attachment for the big green clean machine. It has been 2 months and still no attachment and many visit's to the store. First i was told that it takes 20 working days for a order to be delivered so i waited out the days, went back after that then the excuse was out of stock but in 7 days it might be here. After 7 days went back still nothing, asked employee to phone head office while i waited. He spoke to a lady at repairs and then told me they will send via courier services and it will be about 3 days and he gave me a email address [Email Removed] a ref no. *** and a fax number ***. It has been 16 days after the last visit, on the 13th Feb i send an email to the email address i have been given and another 6 days after no reply from that person. This is unacceptable, i have gone through all the steps...paid, waited, let employee contact the head office, waited again, mailed the person who's contact details i have been given.Its not that i can ask my money back, i need the attachment. Hope to get my answer from here see that nothing else worked.<br> <br> Natasha