CUSTOMER SERVICE AT ITS BEST

This is to Compliment a very Young, helpful, friendly Staff at your Game Branch, South Coast Mall, KZN. His name is THOMAS.

2018, I bought the Gorilla Hose, 3 months later, it broke/snapped on inside of the hose. With No problem, he exchanged the Hose. Kindly explaining to me that there was a problem with the Batch. Just under a year later, the Hose Snapped on the inside again. ( I just want to explain, I hardly use the hose as I use it for my indoor balcony, therefore it is never left outside). Took it back to Game, where Thomas works. Game refused to exchange, because the Guarantee is from date of FIRST PURCHASE! and not exchange date. ( In the meantime, I purchased other another Gorilla Hose, which I believe or was told it is much better). I myself contacted your customer service and they advised to take it back and the store has to send the item themselves to evaluate the item. It was sent back with a NOTE: REFUSAL!. I asked Thomas, what does it mean?? He himself could not understand, but understood ME. He said that he can see the item was hardly used. I refused to take the Hose back home....what was I suppose to do with it? It clearly cannot Tow my car, as advertised!! This very Kind Gentleman, Thomas said leave it with him, he apparently wrote a motivational Letter, and a week later, called to say to come and collect a new Hose. I am writing this COMPLIMENT for this young Gentleman, who clearly has a Bright Future ahead of him. Going the EXTRA MILE to keep me Happy. Your company needs more of him. He clearly understands what CUSTOMER CARE means. On that same day I bought the Vacum Sealer machine( unfortunately at your other Branch in Shelly Centre as Game does not stock this item. AND this is because of the Customer Care I received from Thomas. Just a note, I will be purchasing another hose in the future. This Gentlemen, Thomas is an asset to your company and he needs the recognition for his loyalty to Verimark.