Complaints

Good day   Rhulani

Thank you for informing us of your disappointing experience with the recent purchase of one of our product  Please accept our sincere apologies for the disappointment and inconvenience caused Please note that Verimark follows the consumer protection act very closely regarding our products. Please see below guidelines which fall within our policies and the CPA. 15 Day money back guarantee 

• Proof of purchase required.
• This is a satisfactory guarantee we offer our customer.  
• When a customer has the opportunity to inspect goods prior to finalizing the transaction, he has no automatic right or “cool off” period to a return or refund if he is not satisfied with the product or its performance, as he had the opportunity to inspect the goods prior to purchasing it.  
• We thus offer 15 Day money back guarantee which is not even prescribed in the CPA.  
• In the event whereby the deadline was missed by a day or two, we will still assist.  
• Items over the value of R399.00 are required to be assessed prior to offering refund.  (This may be done in store)

 Repairs 

• Within 6 months from purchase date 
• Receipt is required for proof of guarantee
• Technical assessment to be done.
• Customer has the option of Repair, Exchange or Refund.
• In the event whereby customer abuse is detected, no refund or exchange to be offered as this only applies to defects on the product.
• If the customer opts for a repair, the repair will be guaranteed for a period of three months, which will run concurrent to the original guarantee. (Will not add three months to the original guarantee)
• In the case where the repair fails and the unit is returned within three months from original repair, the customer then has the right to a Refund, Exchange or Repair.
• Outside the first 6 months from purchase date but within the guarantee period 
• Receipt is required for proof of guarantee
• Technical assessment to be done.
• Customer only has the option of Repair.
• The repair will be guaranteed for a period of three months, which will run concurrent to the original guarantee. (Will not add three months to the original guarantee)
• In the case where the repair fails and the unit is returned within three months from original repair, the unit must be repaired again with another three month guarantee, also to run concurrently.

 

 Please provide the following details: 

• What  date    you  take  your  iron  for repairs   
• What  was  the  repair  number  
• What    date   did   you  purchase  your  unit 
• Do you  still  have  the  previous repair number

Await your response herein in order to assist you accordingly RegardsPatricia