SC
Sanet C

1 reviews | Active since Oct 2010

02 Aug 2016, 10:35

Complaint - Turbo Bruch

<p>On the 04-07-2016 I bought a Big Turbo Bruch. It is my 3rd Bruch for my machine.</p> <p> </p> <p>After only 2 uses with the Bruch, it is again not working. I cant keep on replacing the turbo Bruch as it is quite</p> <p>a lot of money. Why is this product such a problem.</p> <p>I emailed Verimark last week, and still no response.</p> <p> </p> <p>Regards</p> <p> </p>

0
Replies (3)
Verimark
Verimark's reply04 Aug 2016, 08:54
Official

Dear Mrs Liebenberg

Thank you for taking my call on Tuesday, 2 August 2016.


As per our discussion, I have arranged with the store to assist with an assessment and exchange. I also asked them to sent it to head office for an assessment to be done.

Please accept our most sincere apologies for any inconvenience caused.

Should you require any assistance in future please contact us directly

Thank you

Kind regards
Verimark

SC
Sanet C's update11 Oct 2016, 09:37
Reviewer Update

Thank you for assisting me.

I have sent in my unit for a service and is working like new.

Regards

Verimark
Verimark's reply11 Oct 2016, 10:55
Official

Dear Mrs Liebenberg

We are glad this matter was resolved to your satisfaction.

Kind regards
Verimark