Complaint

 Good day Petro Thank you for informing us of your disappointing experience with the recent purchase of the Floorwiz mop and sponge.  Please accept our sincere apologies for the disappointment and inconvenience caused.  Good quality and value are of great importance to us and we need to know when a product has fallen short of our customers’ expectations.  We appreciate the trouble that you took to bring this matter to our attention.  We can assure you that our products are manufactured under strict quality control procedures to satisfy our consumers.  Please be kind enough to ask the store to book the sponges back to us with a copy of your purchase slip so that we can asses    it at our head office.  We would however like to assist you with your complaint, but we would need to have one of our Verimark staff members look at the physical item. It is much easier if you could liaise directly with one of our Verimark stand alone stores rather than the retail outlets. Which store would be the most convenient for you to take the   Mops and sponges   to?  If it is on the weekend, then they would have to book it in for our attention. If it is during the week – they can then call us directly.  We apologies for any inconvenience regarding your mop 
You are welcome to contact me directly as I assure you of my best attention at all times.  Kind regards
 Verimark team