Complaint Against Verimark and Game Menlyn – Unresolved Refund for Vacuum Cleaner

I purchased a Genesis Hydrovac Compact vacuum cleaner from Verimark on 04 July 2025. I returned the machine to the store on 13 January 2026 for repairs, as it was not working. At the time, I was told that repairs would take 21 days (excluding weekends).

The 21-day period has now passed, but despite multiple follow-up calls and promises from their customer service team, I have received no proper updates, and the machine has still not been returned.

Due to the prolonged delay and lack of communication, I no longer want the machine and am requesting a full refund.

I am extremely disappointed with Verimark’s and Game Menly unprofessional and unresponsive service, and I am seeking assistance through Hello Peter to resolve this matter urgently.