Complaint

Item: Verimark
Rating: 1
Author: Rose H

I purchased an Iron from Verimark and within 1 year the iron is not working, I have taken it back 4 times to be fixed but the iron comes back not working.

Helpful (0)

Replies (1)

Verimark's replyOfficial

24 Jan 2024, 20:11

Dear Rose Hazis
Thank you for informing us of your disappointing experience with the recent purchase of one of our product
Please accept our sincere apologies for the disappointment and inconvenience caused. Good quality and best value are a high priority, and it is important to know when a purchase has fallen short of our high standards.

Please note that we follow the rules and regulations of the CPA as per below for your perusal.

Please see below the guidelines that fall within our policies and the CPA.

15 Day money back guarantee

Proof of purchase is required.
This is a satisfactory guarantee we offer our customers.
When a customer can inspect goods before finalizing the transaction, he has no automatic right or “cool off” period to a return or refund if he is not satisfied with the product or its performance, as he had the opportunity to inspect the goods before purchasing it.
We thus offer 15 Day money back guarantee which is not even prescribed in the CPA.
In the event whereby the deadline is missed by a day or two, we will still assist.
Items over the value of R399.00 are required to be assessed before offering a refund. (This may be done in store)

Repairs

Within 6 months from the purchase date
Receipt is required for proof of guarantee
Technical assessment to be done.
The customer has the option of Repair, Exchange, or Refund.
In the event whereby customer abuse is detected, no refund or exchange is to be offered as this only applies to defects on the product.
If the customer opts for a repair, the repair will be guaranteed for three months, which will run concurrent with the original guarantee. (Will not add three months to the original guarantee)
In the case where the repair fails and the unit is returned within three months from the original repair, the customer then has the right to a Refund, Exchange, or Repair.
Outside the first 6 months from the purchase date but within the guarantee period
The customer only has the option of Repair.
The repair will be guaranteed for three months, which will run concurrently with the original guarantee. (Will not add three months to the original guarantee)

In the case where the repair fails and the unit is returned within three months from the original repair, the unit must be repaired again with another three-month guarantee, also to run concurrently

To expedite the process, could you kindly advise

Can you kindly provide me with all the repair numbers to investigate what happened, also advise do you still have the proof of purchase.

Await your response herein.

Kind regards Patricia

Verimark's reply24 Jan 2024, 20:11

Official

Proof of purchase is required.
This is a satisfactory guarantee we offer our customers.
When a customer can inspect goods before finalizing the transaction, he has no automatic right or “cool off” period to a return or refund if he is not satisfied with the product or its performance, as he had the opportunity to inspect the goods before purchasing it.
We thus offer 15 Day money back guarantee which is not even prescribed in the CPA.
In the event whereby the deadline is missed by a day or two, we will still assist.
Items over the value of R399.00 are required to be assessed before offering a refund. (This may be done in store)

Repairs

Within 6 months from the purchase date
Receipt is required for proof of guarantee
Technical assessment to be done.
The customer has the option of Repair, Exchange, or Refund.
In the event whereby customer abuse is detected, no refund or exchange is to be offered as this only applies to defects on the product.
If the customer opts for a repair, the repair will be guaranteed for three months, which will run concurrent with the original guarantee. (Will not add three months to the original guarantee)
In the case where the repair fails and the unit is returned within three months from the original repair, the customer then has the right to a Refund, Exchange, or Repair.
Outside the first 6 months from the purchase date but within the guarantee period
The customer only has the option of Repair.
The repair will be guaranteed for three months, which will run concurrently with the original guarantee. (Will not add three months to the original guarantee)