COMPANY POLICY VS POOR PACKAGING

I was at Verimak Festival Mall to see a a friend. I work at the centre too. There is this product they are selling for strong nails. As I approach and touch the product hey fell (like 10 items fell) the lady who works there said" you break you pay". The items are in poor packaging condition the other lay who works there tried to help put them back and they still fell. 1 item broke and I had to pay for it cause of the company policy and yet the packaging is poor they easily fall and break. This is not fair cause they are making money with the product without actually selling the product