1 reviews | Active since Mar 2013
Coating of Bauer Pots
<p>We dropped off 9 pots and pans on 03/04/2017 for recoating at the Brackenfell Branch and were quoted a six week waiting period.</p> <p>Today is 11 weeks and we still waiting!</p> <p>Two weeks ago we were notified they were there but on inspection the pots received were all new and not ours. </p> <p>The ladies at the branch have really tried to help but have received no assistance from the recoating plant!</p> <p>Really dissapointing!!</p>
Dear Jeremy,
Thank you for bringing your concern to our attention.
Normally we have recoats readily available with the Verimark Direct stores. Unfortunately with a special recoat where the client would like their own pans back there is a longer lead time. We will however investigate how it happened that you didn’t receive back your pans.
As per our telephonic correspondence, your replacement units will be in the store by the end of the week.
Our sincere apologies for any inconvenience caused.
Kind regards,
Verimark Team
Dear Jeremy,
Thank you for bringing your concern to our attention.
Normally we have recoats readily available with the Verimark Direct stores. Unfortunately with a special recoat where the client would like their own pans back there is a longer lead time. We will however investigate how it happened that you didn’t receive back your pans.
As per our telephonic correspondence, your replacement units will be in the store by the end of the week.
Our sincere apologies for any inconvenience caused.
Kind regards,
Verimark Team
There was no recoats available in the store and we were actually advised that the recoats would take as long as coating our own pots (6 weeks). At the end of this week it will be a waiting time period of 12 weeks! If our pots do arrive this week, we have waited double the time and been inconvenienced and still expected to pay full price?
Lets wait and see what happens?
There was no recoats available in the store and we were actually advised that the recoats would take as long as coating our own pots (6 weeks). At the end of this week it will be a waiting time period of 12 weeks! If our pots do arrive this week, we have waited double the time and been inconvenienced and still expected to pay full price?
Lets wait and see what happens?
Went to the store again and our replacements were not all there as promised! Those that were there two were ours and the balance that was correct in size were recoated inferior and some were still the incorrect size. They offered us a free gift as compensation but as a loyal customer we had already bought it years ago!
We left everything there and are still hoping that the correct items will eventually arrive.
I really feel sorry for the store Manager as she is getting no assistance from Head office etc and she has no answers. Spoke to Patricia at Head office today who promused to solve the problem but still waiting.
Went to the store again and our replacements were not all there as promised! Those that were there two were ours and the balance that was correct in size were recoated inferior and some were still the incorrect size. They offered us a free gift as compensation but as a loyal customer we had already bought it years ago!
We left everything there and are still hoping that the correct items will eventually arrive.
I really feel sorry for the store Manager as she is getting no assistance from Head office etc and she has no answers. Spoke to Patricia at Head office today who promused to solve the problem but still waiting.