Cheating

<p>On the 6th December 2016 i purchased the Hydrovac from them, We took the machine home & it did not work, we had to drive back there with the machine & left it with them, they said they will sort it out & call me back, they did not, i called them back a week later they said they have another machine i can come & collect it, i went back there & low & behold the thing did not work again, once again we had to take the machine back to them, i waited until the end of January with no communication from them, when i eventually had time i went back to the store, they said they had another machine for me so i asked them to test the machine in the store in front of me as i was not prepared to leave the store with yet another broken machine, the lady Julia tried to put the machine on & once again for the third time & over two months later the machine was still ****, i told her i want my money back, i do not want the machine because as far as im concerned it is a piece of ****, she then said to me she will speak to her manager as their return policy is 7 days, how in heavens name was i supposed to return something i didnt have within seven days, now they want me to take something else in the store to that value Julia said she would get back to me the next day, this was at the end of January as i said i do not want anything from the store as i feel the things they sell have no quality what so ever, it is now the 6th March exactly three months later & i still have had no response from them, they are refusing to refund me, they have been sitting with my money, collecting interest on it & are refusing to give my money back, can someone please assist me????</p>