Caremark bastille pots faulty

Good evening I'm having so much hassle regarding the bastille pots I've purchased from Game gateway in 2016. I've been using the pots only a year now since I have my own place. At the time of purchase you are only told lifelong guarantee but they don't mention handles And knobs are 3years covered. So my problem here is that I've had some experience were the knob comes lose while cooking and water oozes out from the thermostat. At one instance while cooking rice the lid got sealed with the hot rice and so much embarrassment I had face. I had complained and put myself in so much inconvenience I was taken up to verimark store that's on the next level with my pots and a verimark sales consultant to have it booked directly but the turned me down, So on the same day 22 of October I had booked my pots with Game so that a technician can assess the pots. Game then sent it off to supplier and it was returned back to the store with absolutely nothing done to it. I was sent a sms telling me my pots have arrived and ready for collecting. When I get there there's absolutely nothing that's changed no feedback from the supplier I was being urged to take my pots back.I then refused and left the store. I mean the only logical thing was to do that. Who would want to take the pots back after all the the reason for me booking in the pots was because I experienced all off the above. I've been in and out of the Game store asking if my pots are being sorted and they just make me believe that they are going the job I haven't had my pots during the most busiest time and this has really frustrated me. I've spoken to the area manager of verimark and he has ordered some parts to be replaced on a personal level getting one of the sale guys to replace the thermostat, even the supplier never do any repairs. My product is still under warranty and they are making me run around in circles. The sales Person at verimark commented that I left my pots here at my own risk since I refused to take it back. What is the point of I take it back?must I keep it as display? Seriously I'm one unhappy customer. They said friday Will be their final decision but the set on just repLacing the thermostat but the supplier technician hasn't even given any feedback. Please what can I do so that I get a new set of pots I'm worried because if I just take those pots back it's stated that it comes with lifelong guarantee but it sure doesn't look like it. The amount of frustration and inconvenience I'm going through driving all the way there weekdays weekend and I've got 2 small kids it's absolutely ridiculous.