CV
Chane V

1 reviews | Active since Mar 2023

29 Jan 2025, 14:08

CANT EVEN GET A QUOTE!!!!!

I am absolutely disgusted by the lack of service and communication from this company! I took my vacuum cleaner in for a repair quote on 14 December 2024, and up until now I still have not received anything.

We have called multiple times, sent numerous emails, and even visited the store in person, yet no one can give us a straight answer. Every time, we are met with excuses and extensions of when we will receive the quote. How hard is it to provide a simple quote? If it takes this long just to get a price, I can only imagine how much longer the actual repairs would take!

I have been without my vacuum cleaner for more than a month because of their complete failure to do their job. This is beyond unacceptable. If this is how they treat paying customers, I strongly urge others to stay far away from this business!

0
Replies (1)
Verimark
Verimark's reply29 Jan 2025, 15:10
Official
Dear Chane,We sincerely apologize for the delay and any frustration caused. To assist you as quickly as possible, please provide us with your repair reference number so we can investigate this matter with our Durban service centre.You can reply here or contact our team directly for further assistance. We appreciate your patience and look forward to resolving this for you.Best regards,
The Verimark Team