ST
Sumaiyah T
1 reviews | Active since Jan 2013
25 Jun 2021, 10:11
Butterfly Mop Head - Defective Product
This year alone I think I purchased over 5 mop heads for the butterfly mop. Last month I went to the Verimark store at Pavilion and also called the Head Office to complain about this product. At both times I was told that they are aware of the problem and it’s being dealt with. The mop head doesn’t even last a month. It tears off after like 3 uses. I’m literally using cable ties to hold it together as the sponge is still new but yet the glue is weak and is causing the sponge to break away from the plastic. How is it that Verimark is aware of this problem yet they continue to keep this defective product on their shelves.
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Verimark's replyOfficial
25 Jun 2021, 11:01 Good day Sumaya Thank you for informing us of your disappointing experience with the recent purchase of the Floorwiz mop sponge. Please accept our sincere apologies for the disappointment and inconvenience caused. Good quality and value are of great importance to us and we need to know when a product has fallen short of our customers’ expectations. We appreciate the trouble that you took to bring this matter to our attention. We can assure you that our products are manufactured under strict quality control procedures to satisfy our consumers. Please be kind enough to ask the store to book the sponges back to us with a copy of your purchase slip so that we can asses it at our head office. Please note however that our packaging states that the mechanism only is covered by our guarantee as the sponge is a consumable.
Should you require any further assistance, please feel free to contact us directly on ***and one of our friendly consultants will be able to assist.
Kind regards,
Verimark Team
Should you require any further assistance, please feel free to contact us directly on ***and one of our friendly consultants will be able to assist.
Kind regards,
Verimark Team
Verimark's reply25 Jun 2021, 11:01
Official
Good day Sumaya Thank you for informing us of your disappointing experience with the recent purchase of the Floorwiz mop sponge. Please accept our sincere apologies for the disappointment and inconvenience caused. Good quality and value are of great importance to us and we need to know when a product has fallen short of our customers’ expectations. We appreciate the trouble that you took to bring this matter to our attention. We can assure you that our products are manufactured under strict quality control procedures to satisfy our consumers. Please be kind enough to ask the store to book the sponges back to us with a copy of your purchase slip so that we can asses it at our head office. Please note however that our packaging states that the mechanism only is covered by our guarantee as the sponge is a consumable.
Should you require any further assistance, please feel free to contact us directly on ***and one of our friendly consultants will be able to assist.
Kind regards,
Verimark Team
Should you require any further assistance, please feel free to contact us directly on ***and one of our friendly consultants will be able to assist.
Kind regards,
Verimark Team