1 reviews | Active since Mar 2010
BULL**** SERVICE!!!!!!
<p>On the 12/05/2016, I bought a Genesis HydroVac Extreme for approximately R5000-00. Within one year, the motor packed up. I sent it in as it was still under guarantee. A lady by the name of Donia, booked it under guarantee on the 17/03/2017, then on the 23/03/2017, I phoned and the person (Leslie) said it's on its way from Johannesburg and will be ready by Sunday 02/04/2017.</p> <p>On the 26/03/2017, the person who does the repairs (Zip) phoned to ask what must be done to the machine; I told him I would go to Verimark in N1 City. On the 28/03/2017, I went and spoke to Donia, she tried to get hold of someone in Johannesburg to okay the repair, and that she will phone me back, which she never did. At 16:28 I received a sms saying it will cost R700-00 to fit a new motor and I must notify them whether they must return the machine without fixing. (No reason given for not repairing under guarantee). On the 29/03/2017, I phoned N1 City and Leslie told me because the 2 pin plug was replaced with a 3 pin plug, the guarantee is null & void.</p> <p> </p> <p>THE SERVICE FROM VERIMARK IS PATHETIC AND I WILL NEVER EVER BUY A SINGLE ITEM FROM THEM AGAIN!!!!!!!!</p>
Dear Monique,
Our apologies for the inconvenience.
Unfortunately when electrical equipment or appliances are altered in any way the guarantee is null and void. This is standard practice with any supplier of these goods. One of our call center agent will however be in contact to see how we can assist you.
Kind regards
Verimark Team
Dear Monique,
Our apologies for the inconvenience.
Unfortunately when electrical equipment or appliances are altered in any way the guarantee is null and void. This is standard practice with any supplier of these goods. One of our call center agent will however be in contact to see how we can assist you.
Kind regards
Verimark Team
My problem has been resolved, my vacuum cleaner is working even though I had to pay for the motor and Verimark covered the labour , and though the plug top had nothing to do with the motor, But thank you, I'm just happy my vacuum cleaner is working!!!!
My problem has been resolved, my vacuum cleaner is working even though I had to pay for the motor and Verimark covered the labour , and though the plug top had nothing to do with the motor, But thank you, I'm just happy my vacuum cleaner is working!!!!