1 reviews | Active since Nov 2015
Broken vaccuum cleaner
I have purchased the Genesis vacuum cleaner on the 3/11/2015 at Game Stores Kenilworth Centre Cape Town at the price of R749.00. After just 2 months the vacuum cleaner heated up, and just stopped working. I only use the vacuum to clean 1 middle sized mat and a smaller rug. (i did not even try to use it harshly as shown on the ads ) I have contacted the Game Store (VERIMARK) enquiring about returning the vacuum. They have advised they send it away for repairs which takes about 21 days. I have also contacted VERIMARK head office they have advised the same. My complaint and concern is, i have paid for the vacuum and find it unfair for it to be sent in for repairs (it is brand new!!) i did NOT purchase a second hand vacuum. I now have to be without a vacuum for up to 3 weeks which was not my fault and i can guarantee it is a manufacturer's fault and no fault of mine. I am disappointed in the name VERIMARK as i have purchased quite a few goods from them over the years. I feel they are not living up to their name. I do not want my vacuum in for repairs i would like a new vacuum (2 months is still considered as brand new). Thank you
Thank you for taking the time to raise your concern on Hellopeter.
Our sincere apologies for the inconvenience caused, as per our telephonic discussion please take the unit for an assessment at the Verimark Direct store in Kenilworth.
Once an assessment is done we will supply feedback.
Tank you in advance.
Kind regards
The Verimark Team
Best regards,
Thank you for taking the time to raise your concern on Hellopeter.
Our sincere apologies for the inconvenience caused, as per our telephonic discussion please take the unit for an assessment at the Verimark Direct store in Kenilworth.
Once an assessment is done we will supply feedback.
Tank you in advance.
Kind regards
The Verimark Team
Best regards,
