EN
Elliot N
1 reviews | Active since Jan 2023
10 Jan 2023, 08:42
Broken Genesis Steam Iron
I bought Steam Iron Genesis from Verimark and the iron was broken so I sent it for repairs twice still not right . i am upset becuase lot of money for an iron idoesn't work and they dont have the benefit of using it.
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Verimark's replyOfficial
10 Jan 2023, 09:01 Dear Elliot
Thank you for informing us of your disappointing experience with a recent purchase of our Genesis Steam Iron, please accept our sincere apologies for the disappointment and inconvenience caused. Good quality and best value are a high priority and it is important to know when a purchase has fallen short of our high standards. Please take the product to our Three Rivers Verimark store for an assessment, and ask them to book it back to our Head Office so that we can ascertain what the problem is. Once we get the product back to our Head Office we can give you feedback regarding your query on this item.
We appreciate the trouble you went to bring this matter to our attention. Through your feedback, we are able to identify and rectify problems and we thank you for taking the time to give us your feedback. Please ask the store to mark it for the attention of our supervisor Patricia.
If you require further information to hesitate to contact us directly.
Kind regards
The Verimark team
Thank you for informing us of your disappointing experience with a recent purchase of our Genesis Steam Iron, please accept our sincere apologies for the disappointment and inconvenience caused. Good quality and best value are a high priority and it is important to know when a purchase has fallen short of our high standards. Please take the product to our Three Rivers Verimark store for an assessment, and ask them to book it back to our Head Office so that we can ascertain what the problem is. Once we get the product back to our Head Office we can give you feedback regarding your query on this item.
We appreciate the trouble you went to bring this matter to our attention. Through your feedback, we are able to identify and rectify problems and we thank you for taking the time to give us your feedback. Please ask the store to mark it for the attention of our supervisor Patricia.
If you require further information to hesitate to contact us directly.
Kind regards
The Verimark team
Verimark's reply10 Jan 2023, 09:01
Official
Dear Elliot
Thank you for informing us of your disappointing experience with a recent purchase of our Genesis Steam Iron, please accept our sincere apologies for the disappointment and inconvenience caused. Good quality and best value are a high priority and it is important to know when a purchase has fallen short of our high standards. Please take the product to our Three Rivers Verimark store for an assessment, and ask them to book it back to our Head Office so that we can ascertain what the problem is. Once we get the product back to our Head Office we can give you feedback regarding your query on this item.
We appreciate the trouble you went to bring this matter to our attention. Through your feedback, we are able to identify and rectify problems and we thank you for taking the time to give us your feedback. Please ask the store to mark it for the attention of our supervisor Patricia.
If you require further information to hesitate to contact us directly.
Kind regards
The Verimark team
Thank you for informing us of your disappointing experience with a recent purchase of our Genesis Steam Iron, please accept our sincere apologies for the disappointment and inconvenience caused. Good quality and best value are a high priority and it is important to know when a purchase has fallen short of our high standards. Please take the product to our Three Rivers Verimark store for an assessment, and ask them to book it back to our Head Office so that we can ascertain what the problem is. Once we get the product back to our Head Office we can give you feedback regarding your query on this item.
We appreciate the trouble you went to bring this matter to our attention. Through your feedback, we are able to identify and rectify problems and we thank you for taking the time to give us your feedback. Please ask the store to mark it for the attention of our supervisor Patricia.
If you require further information to hesitate to contact us directly.
Kind regards
The Verimark team