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Thomas R
1 reviews | Active since Mar 2009
01 May 2019, 11:18
Bethlehem branch totally useless!
Your Bethlehem branch is absolutely useless. On 26 April I emailed them to enquire whether they have the Genesis Vacuum Sealer Rolls 28cm Double Pack in stock. I received the most unprofessional email reply that is totally unacceptable for any business. The answer: Yes we have in stock. No hello, no regards, no name, NOTHING. Anyway that is not my main complaint. I then asked if I can pay and then send couriers to collect. The person then asked for my phone number and I explained that I am on a remote farm and do not have cellular reception so we will have to talk via email. The person then responded that they will get back to me because they are having system problems. That was the last I heard from them. No company should have useless people in their employ and certainly not when they have to deal with customers!
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Replies (10)TR
Thomas R's updateReviewer Update
01 May 2019, 12:07Wait it gets even better...... I sent them an email this morning complaining about the bad service. Here is the reply: We are very sorry that we did not return to you in time, here is our banking details ACCOUNT NUMBER: ********** 959 VERIMARK Pty. Please send us the proof of payment then we will be able release the Vacuum Rolls.
Look carefully, they do not even tell me which bank it is! LOL! So I had to ask.
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Thomas R's update01 May 2019, 12:07
Reviewer Update
Wait it gets even better...... I sent them an email this morning complaining about the bad service. Here is the reply: We are very sorry that we did not return to you in time, here is our banking details ACCOUNT NUMBER: ********** 959 VERIMARK Pty. Please send us the proof of payment then we will be able release the Vacuum Rolls.
Look carefully, they do not even tell me which bank it is! LOL! So I had to ask.
TR
Thomas R's updateReviewer Update
01 May 2019, 13:18And just as I thought it CANNOT get any worse! I paid the money and emailed the proof of payment with CLEAR instructions who the invoice must be made out to. NOT EVEN ONE of the details are on the invoice that the Assistant Branch Manager sent me. It actually looks to me as if they made the invoice out to themselves! LOL! At least now I got a name. The Assistant Branch Manager. He/she says the details for the courier to collect are in his/her email signature. Here is the email signature. Note that the street name is completely wrong and the upper and lower case letters are all over the place: RETHABILE ***ANE
ASSISTANT STORE MANAGER
verimark (pty)ltd
**********
**********
DIHLABENG MALL
SHOP GG DIHLAbeng
PREEKSOEL ROAD
BETHLEHEM
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Thomas R's update01 May 2019, 13:18
Reviewer Update
And just as I thought it CANNOT get any worse! I paid the money and emailed the proof of payment with CLEAR instructions who the invoice must be made out to. NOT EVEN ONE of the details are on the invoice that the Assistant Branch Manager sent me. It actually looks to me as if they made the invoice out to themselves! LOL! At least now I got a name. The Assistant Branch Manager. He/she says the details for the courier to collect are in his/her email signature. Here is the email signature. Note that the street name is completely wrong and the upper and lower case letters are all over the place: RETHABILE ***ANE
ASSISTANT STORE MANAGER
verimark (pty)ltd
**********
**********
DIHLABENG MALL
SHOP GG DIHLAbeng
PREEKSOEL ROAD
BETHLEHEM
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Thomas R's updateReviewer Update
01 May 2019, 13:22So Verimark, can I please stop dealing with these *********** people now? Do you have someone, maybe the CEO or MD, that is competent enough to deal with this very simple little order of mine?
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Thomas R's update01 May 2019, 13:22
Reviewer Update
So Verimark, can I please stop dealing with these *********** people now? Do you have someone, maybe the CEO or MD, that is competent enough to deal with this very simple little order of mine?
TR
Thomas R's updateReviewer Update
01 May 2019, 13:27Yup, I just looked at the invoice very carefully. They made the invoice out to themselves..... Verimark. The customer details are ALL the details of Verimark. No mention of my company at all. You wanna see this? Just send me an email address and I will forward it to you.
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Thomas R's update01 May 2019, 13:27
Reviewer Update
Yup, I just looked at the invoice very carefully. They made the invoice out to themselves..... Verimark. The customer details are ALL the details of Verimark. No mention of my company at all. You wanna see this? Just send me an email address and I will forward it to you.
TR
Thomas R's updateReviewer Update
02 May 2019, 11:38This morning AGAIN for the third time now they sent me the incorrect invoice. The exact same invoice after I explained four times already that they cannot be their own customer and that my company is the customer. These people need SERIOUS training in the basics.
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Thomas R's update02 May 2019, 11:38
Reviewer Update
This morning AGAIN for the third time now they sent me the incorrect invoice. The exact same invoice after I explained four times already that they cannot be their own customer and that my company is the customer. These people need SERIOUS training in the basics.
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Thomas R's updateReviewer Update
02 May 2019, 12:59Please note on that invoice that written customer as Verimark I have no control of it, its our Verimark system
Has been operating like that. I have been trying to call you to explain it, but your phone is on voice mail
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Thomas R's update02 May 2019, 12:59
Reviewer Update
Please note on that invoice that written customer as Verimark I have no control of it, its our Verimark system
Has been operating like that. I have been trying to call you to explain it, but your phone is on voice mail
TR
Thomas R's updateReviewer Update
02 May 2019, 13:01That is the reply I received from them just now. Firstly they tried to phone me after I clearly stated when I placed the order that I do not have cellular reception. Secondly but more importantly, Verimark, how do you get away with SARS when your invoices are in the completely incorrect format?
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Thomas R's update02 May 2019, 13:01
Reviewer Update
That is the reply I received from them just now. Firstly they tried to phone me after I clearly stated when I placed the order that I do not have cellular reception. Secondly but more importantly, Verimark, how do you get away with SARS when your invoices are in the completely incorrect format?
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Thomas R's updateReviewer Update
02 May 2019, 13:02You send me a CORRECT invoice or I will now also lay a complaint with SARS.
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Thomas R's update02 May 2019, 13:02
Reviewer Update
You send me a CORRECT invoice or I will now also lay a complaint with SARS.
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Thomas R's updateReviewer Update
02 May 2019, 13:28AT LAST I received a correct invoice now. Ja ne......
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Thomas R's update02 May 2019, 13:28
Reviewer Update
AT LAST I received a correct invoice now. Ja ne......
Verimark's replyOfficial
03 May 2019, 12:30 Good day Mr Thomas
Our sincere apologies for the experience in our Bethlehem Verimark Store. At Verimark customer satisfaction is something that we take very seriously and would never compromise under any circumstance, Verimark does not support this type of behaviour under any circumstances. We have launched a full internal investigation to find out exactly what transpired and will attend to this with the seriousness it deserve
Should you require any further assistance please do not hesitate to contact us directly this on ***
Kind regards
Patricia Mohloki
Our sincere apologies for the experience in our Bethlehem Verimark Store. At Verimark customer satisfaction is something that we take very seriously and would never compromise under any circumstance, Verimark does not support this type of behaviour under any circumstances. We have launched a full internal investigation to find out exactly what transpired and will attend to this with the seriousness it deserve
Should you require any further assistance please do not hesitate to contact us directly this on ***
Kind regards
Patricia Mohloki
Verimark's reply03 May 2019, 12:30
Official
Good day Mr Thomas
Our sincere apologies for the experience in our Bethlehem Verimark Store. At Verimark customer satisfaction is something that we take very seriously and would never compromise under any circumstance, Verimark does not support this type of behaviour under any circumstances. We have launched a full internal investigation to find out exactly what transpired and will attend to this with the seriousness it deserve
Should you require any further assistance please do not hesitate to contact us directly this on ***
Kind regards
Patricia Mohloki
Our sincere apologies for the experience in our Bethlehem Verimark Store. At Verimark customer satisfaction is something that we take very seriously and would never compromise under any circumstance, Verimark does not support this type of behaviour under any circumstances. We have launched a full internal investigation to find out exactly what transpired and will attend to this with the seriousness it deserve
Should you require any further assistance please do not hesitate to contact us directly this on ***
Kind regards
Patricia Mohloki