kW
karen W
1 reviews | Active since Aug 2011
07 Apr 2022, 19:18
Bent needle on genesis first use
Bought a genesis sewing machine today the needle went on first use what a load of ****
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Verimark's replyOfficial
28 Apr 2022, 13:39Good day Karen see below guidelines which fall within our policies and the CPA.
15 Day money back guarantee
· Proof of purchase required. · Please This is a satisfactory guarantee we offer our customer. · When a customer has the opportunity to inspect goods prior to finalizing the transaction, he has no automatic right or “cool off” period to a return or refund if he is not satisfied with the product or its performance, as he had the opportunity to inspect the goods prior to purchasing it. · We thus offer 15 Day money back guarantee which is not even prescribed in the CPA. · In the event whereby the deadline was missed by a day or two, we will still assist. · Items over the value of R399.00 are required to be assessed prior to offering refund. (This may be done in store) Repairs
· Within 6 months from purchase date o Receipt is required for proof of guarantee o Technical assessment to be done. o Customer has the option of Repair, Exchange or Refund. o In the event whereby customer abuse is detected, no refund or exchange to be offered as this only applies to defects on the product. o If the customer opts for a repair, the repair will be guaranteed for a period of three months, which will run concurrent to the original guarantee. (Will not add three months to the original guarantee) o In the case where the repair fails and the unit is returned within three months from original repair, the customer then has the right to a Refund, Exchange or Repair. · Outside the first 6 months from purchase date but within the guarantee period o Receipt is required for proof of guarantee o Technical assessment to be done. o Customer only has the option of Repair. o The repair will be guaranteed for a period of three months, which will run concurrent to the original guarantee. (Will not add three months to the original guarantee) o In case where the repair fails and the unit is returned within three months from original repair, the unit must be repaired again with another three month guarantee, also to run concurrently. the
Verimark team
15 Day money back guarantee
· Proof of purchase required. · Please This is a satisfactory guarantee we offer our customer. · When a customer has the opportunity to inspect goods prior to finalizing the transaction, he has no automatic right or “cool off” period to a return or refund if he is not satisfied with the product or its performance, as he had the opportunity to inspect the goods prior to purchasing it. · We thus offer 15 Day money back guarantee which is not even prescribed in the CPA. · In the event whereby the deadline was missed by a day or two, we will still assist. · Items over the value of R399.00 are required to be assessed prior to offering refund. (This may be done in store) Repairs
· Within 6 months from purchase date o Receipt is required for proof of guarantee o Technical assessment to be done. o Customer has the option of Repair, Exchange or Refund. o In the event whereby customer abuse is detected, no refund or exchange to be offered as this only applies to defects on the product. o If the customer opts for a repair, the repair will be guaranteed for a period of three months, which will run concurrent to the original guarantee. (Will not add three months to the original guarantee) o In the case where the repair fails and the unit is returned within three months from original repair, the customer then has the right to a Refund, Exchange or Repair. · Outside the first 6 months from purchase date but within the guarantee period o Receipt is required for proof of guarantee o Technical assessment to be done. o Customer only has the option of Repair. o The repair will be guaranteed for a period of three months, which will run concurrent to the original guarantee. (Will not add three months to the original guarantee) o In case where the repair fails and the unit is returned within three months from original repair, the unit must be repaired again with another three month guarantee, also to run concurrently. the
Verimark team
Verimark's reply28 Apr 2022, 13:39
Official
Good day Karen see below guidelines which fall within our policies and the CPA.
15 Day money back guarantee
· Proof of purchase required. · Please This is a satisfactory guarantee we offer our customer. · When a customer has the opportunity to inspect goods prior to finalizing the transaction, he has no automatic right or “cool off” period to a return or refund if he is not satisfied with the product or its performance, as he had the opportunity to inspect the goods prior to purchasing it. · We thus offer 15 Day money back guarantee which is not even prescribed in the CPA. · In the event whereby the deadline was missed by a day or two, we will still assist. · Items over the value of R399.00 are required to be assessed prior to offering refund. (This may be done in store) Repairs
· Within 6 months from purchase date o Receipt is required for proof of guarantee o Technical assessment to be done. o Customer has the option of Repair, Exchange or Refund. o In the event whereby customer abuse is detected, no refund or exchange to be offered as this only applies to defects on the product. o If the customer opts for a repair, the repair will be guaranteed for a period of three months, which will run concurrent to the original guarantee. (Will not add three months to the original guarantee) o In the case where the repair fails and the unit is returned within three months from original repair, the customer then has the right to a Refund, Exchange or Repair. · Outside the first 6 months from purchase date but within the guarantee period o Receipt is required for proof of guarantee o Technical assessment to be done. o Customer only has the option of Repair. o The repair will be guaranteed for a period of three months, which will run concurrent to the original guarantee. (Will not add three months to the original guarantee) o In case where the repair fails and the unit is returned within three months from original repair, the unit must be repaired again with another three month guarantee, also to run concurrently. the
Verimark team
15 Day money back guarantee
· Proof of purchase required. · Please This is a satisfactory guarantee we offer our customer. · When a customer has the opportunity to inspect goods prior to finalizing the transaction, he has no automatic right or “cool off” period to a return or refund if he is not satisfied with the product or its performance, as he had the opportunity to inspect the goods prior to purchasing it. · We thus offer 15 Day money back guarantee which is not even prescribed in the CPA. · In the event whereby the deadline was missed by a day or two, we will still assist. · Items over the value of R399.00 are required to be assessed prior to offering refund. (This may be done in store) Repairs
· Within 6 months from purchase date o Receipt is required for proof of guarantee o Technical assessment to be done. o Customer has the option of Repair, Exchange or Refund. o In the event whereby customer abuse is detected, no refund or exchange to be offered as this only applies to defects on the product. o If the customer opts for a repair, the repair will be guaranteed for a period of three months, which will run concurrent to the original guarantee. (Will not add three months to the original guarantee) o In the case where the repair fails and the unit is returned within three months from original repair, the customer then has the right to a Refund, Exchange or Repair. · Outside the first 6 months from purchase date but within the guarantee period o Receipt is required for proof of guarantee o Technical assessment to be done. o Customer only has the option of Repair. o The repair will be guaranteed for a period of three months, which will run concurrent to the original guarantee. (Will not add three months to the original guarantee) o In case where the repair fails and the unit is returned within three months from original repair, the unit must be repaired again with another three month guarantee, also to run concurrently. the
Verimark team