PB
Perdita B

1 reviews | Active since May 2015

19 May 2015, 14:42

BAUER POTS ARE PEELING AND RUSTING INSIDE

I RECEIVED A BAUER POT SET AS A WEDDING GIFT IN APRIL LAST YEAR AND I HAVE NOTICED THAT THE POTS ARE PEELING ON THE INSIDE. MY BIGGEST FEAR IS THAT IT MAY BE GOING INTO THE FOOD I COOK. I WASH THESE POTS WITH WARM WATER, LIQUID AND SPONGE. THE FOOD IS BUBBLING THROUGH THE SIDES OF THE GLASS LIDS SO IT DEFINITELY HAS WARPED NOW EVEN THOUGH ITS USED FOR COOKING ON A NORMAL HOB STOVE. <br> <br> I DID CONSULT WITH A SALEMAN FOR ADVICE AND WAS TOLD I MUS PAY TO RECOAT THESE POTS IF I COULD NOT PRODUCE THE RECEIPT. I AM DISAPPOINTED AS BAUER DOES NOT LIVE UP TO ITS IMAGE AND PRODUCT GUARANTEE FOR THESE PRODUCTS.

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Replies (1)
Verimark
Verimark's reply19 May 2015, 15:49
Official
Hello Perdita,

Thank you for raising your concern on Hellopeter.

As per our previous correspondence, kindly take these Bauer products to your nearest Verimark in order for an assessment to be conducted. Unfortunately we do require a proof of purchase to validate your guarantee period. In the interim, we are able to assess the product and provide you with feedback.

Please advise which Verimark is the closest to you in order for us to arrange this to be done ASAP to avoid any unnecessary inconvenience.

Kind regards,

Verimark Team