<p>I bought a Bauer pan last year July. In March this year the coating had come off and I took it back to the store on the 19th March. They told me it had to be sent away to be checked, despite being under warranty, to make sure I hadn't destroyed the pan. I Was told it would take 2 weeks. I accepted. Now 6 weeks later I haven't heard a word from anyone. The Cresta branch have no idea where my pan is and say they can only call on Monday to find out what is happening. Firstly for a supposedly indestructible pan to be ruined after 10months and for someone to then have no idea where it and not bother to get back to me after so long I think is unacceptable. </p>
Dear Nicole Duff,
Thank you for bringing this matter to our attention.
As per our telephonic discussion, please feel free to go and collect your pan at the store discussed at your earliest convenience. We are very happy we were able to resolve your query.
Our sincerest apologies for the inconvenience caused.
Kind regards,
Verimark
Best regards,
Dear Nicole Duff,
Thank you for bringing this matter to our attention.
As per our telephonic discussion, please feel free to go and collect your pan at the store discussed at your earliest convenience. We are very happy we were able to resolve your query.
Our sincerest apologies for the inconvenience caused.
Kind regards,
Verimark
Best regards,
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