MP
Melissa P
1 reviews | Active since Oct 2018
02 Jun 2020, 18:06
Bauer 24cm frying Pan.
I bought a Bauer Frying pan and requested recoating a while after my guarantee was over.
I took my frying pan to the verimark direct store in Bluff and was advised that they have "brand new" pans available for R279, less than 3 months later "the brand new pan" was RUSTING!!!! To my dismay the "brand new" pan was actually an old "recoated" pan the recoating that is being used is actually of very inferior quality therefore it keeps rusting...
I would not advise buying these pans as it is toxic and harmful.
Their regional manager has offered to refund my "R279" that i paid for the "recoated", however i lose out on the intial R600 i paid for a pan that i do not have now.
The only reason i gave verimark 1 star is because i can't give them 0.
They used to be a value for money company with quality products! Their quality had definitely changed and is extremely inferior!
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Replies (2)0
Replies (2)
Verimark's replyOfficial
09 Jun 2020, 08:07Dear Melissa
Thank you for informing us of your disappointing experience with a recent purchase of our Bauer , please accept our sincere apologies for the disappointment and inconvenience caused. Good quality and best value are a high priority and it is important to know when a purchase has fallen short of our high standards.
Please take the product to your nearest Verimark store for an assessment, and ask them to book it back to our Head Office so that we can ascertain what the problem is. Once we get the product back to our Head Office we can give you feedback regarding your query on this item. It would be easier if you could book it in at a Verimark store
Could you perhaps advise when you will be going to the store so I can have an idea of when to look out for your units?
We appreciate the trouble you went to bring this matter to our attention. Through your feedback we are able to identify and rectify problems and we thank you for taking the time to give us your feedback. Please ask the store to mark it for the attention of our supervisor Patricia.
If you require further information or assistance, please do not hesitate to contact us directly on ***.
Kind regards
Verimark team
Thank you for informing us of your disappointing experience with a recent purchase of our Bauer , please accept our sincere apologies for the disappointment and inconvenience caused. Good quality and best value are a high priority and it is important to know when a purchase has fallen short of our high standards.
Please take the product to your nearest Verimark store for an assessment, and ask them to book it back to our Head Office so that we can ascertain what the problem is. Once we get the product back to our Head Office we can give you feedback regarding your query on this item. It would be easier if you could book it in at a Verimark store
Could you perhaps advise when you will be going to the store so I can have an idea of when to look out for your units?
We appreciate the trouble you went to bring this matter to our attention. Through your feedback we are able to identify and rectify problems and we thank you for taking the time to give us your feedback. Please ask the store to mark it for the attention of our supervisor Patricia.
If you require further information or assistance, please do not hesitate to contact us directly on ***.
Kind regards
Verimark team
Best regards,
Verimark's reply09 Jun 2020, 08:07
Official
Dear Melissa
Thank you for informing us of your disappointing experience with a recent purchase of our Bauer , please accept our sincere apologies for the disappointment and inconvenience caused. Good quality and best value are a high priority and it is important to know when a purchase has fallen short of our high standards.
Please take the product to your nearest Verimark store for an assessment, and ask them to book it back to our Head Office so that we can ascertain what the problem is. Once we get the product back to our Head Office we can give you feedback regarding your query on this item. It would be easier if you could book it in at a Verimark store
Could you perhaps advise when you will be going to the store so I can have an idea of when to look out for your units?
We appreciate the trouble you went to bring this matter to our attention. Through your feedback we are able to identify and rectify problems and we thank you for taking the time to give us your feedback. Please ask the store to mark it for the attention of our supervisor Patricia.
If you require further information or assistance, please do not hesitate to contact us directly on ***.
Kind regards
Verimark team
Thank you for informing us of your disappointing experience with a recent purchase of our Bauer , please accept our sincere apologies for the disappointment and inconvenience caused. Good quality and best value are a high priority and it is important to know when a purchase has fallen short of our high standards.
Please take the product to your nearest Verimark store for an assessment, and ask them to book it back to our Head Office so that we can ascertain what the problem is. Once we get the product back to our Head Office we can give you feedback regarding your query on this item. It would be easier if you could book it in at a Verimark store
Could you perhaps advise when you will be going to the store so I can have an idea of when to look out for your units?
We appreciate the trouble you went to bring this matter to our attention. Through your feedback we are able to identify and rectify problems and we thank you for taking the time to give us your feedback. Please ask the store to mark it for the attention of our supervisor Patricia.
If you require further information or assistance, please do not hesitate to contact us directly on ***.
Kind regards
Verimark team
Best regards,
MP
Melissa P's updateReviewer Update
09 Jun 2020, 08:29Good Day,
Thank you for the above response.
I visited your verimark direct store and received a refund, as the district manager Deon advised me that this was an instruction given by head office "i could either get a refund or another recoated pan" i wasn't willing to put myself or my family through anymore harm by letting them use RUSTING pans, so i took the loss.
I could tell you this much your Bauer recoated pans are a law suit waiting to happen. The quality of the recoating is so poor that i would not even give the pan to my dog to eat from.
Verimark has definitely lost a loyal customer.
I have seen many reviews concerning this pan and it's recoating being inferior.
I strongly suggest that you investigate your recoating supplier.
Thank you
Thank you for the above response.
I visited your verimark direct store and received a refund, as the district manager Deon advised me that this was an instruction given by head office "i could either get a refund or another recoated pan" i wasn't willing to put myself or my family through anymore harm by letting them use RUSTING pans, so i took the loss.
I could tell you this much your Bauer recoated pans are a law suit waiting to happen. The quality of the recoating is so poor that i would not even give the pan to my dog to eat from.
Verimark has definitely lost a loyal customer.
I have seen many reviews concerning this pan and it's recoating being inferior.
I strongly suggest that you investigate your recoating supplier.
Thank you
MP
Melissa P's update09 Jun 2020, 08:29
Reviewer Update
Good Day,
Thank you for the above response.
I visited your verimark direct store and received a refund, as the district manager Deon advised me that this was an instruction given by head office "i could either get a refund or another recoated pan" i wasn't willing to put myself or my family through anymore harm by letting them use RUSTING pans, so i took the loss.
I could tell you this much your Bauer recoated pans are a law suit waiting to happen. The quality of the recoating is so poor that i would not even give the pan to my dog to eat from.
Verimark has definitely lost a loyal customer.
I have seen many reviews concerning this pan and it's recoating being inferior.
I strongly suggest that you investigate your recoating supplier.
Thank you
Thank you for the above response.
I visited your verimark direct store and received a refund, as the district manager Deon advised me that this was an instruction given by head office "i could either get a refund or another recoated pan" i wasn't willing to put myself or my family through anymore harm by letting them use RUSTING pans, so i took the loss.
I could tell you this much your Bauer recoated pans are a law suit waiting to happen. The quality of the recoating is so poor that i would not even give the pan to my dog to eat from.
Verimark has definitely lost a loyal customer.
I have seen many reviews concerning this pan and it's recoating being inferior.
I strongly suggest that you investigate your recoating supplier.
Thank you