Bastille pots

<p>We bought the Bastille set 16 years ago when Bastille just came out. We bought it because we were told that it's a very good product and it's got a lifetime guarantee. For the first time in 16 years we discovered that the thermostats on the lids is not functioning properly and that some of these thermostats came loose. We discovered as well that the bottom part of the handles (black part) came loose and is lost. This is NOT because of miss use or washing mistakes. I contacted Verimark in Centurion Mall regarding this, but was told that it will cost me almost a R1000 to replace everything and for the first time... I was told that the"lifetime guarantee" does NOT include the lids and thermostats. NOBODY has ever told us this and seeing that we were one Bastille's first buyers. What is the use of the pots without the handles or the thermostats. I have told so many people about how great product Bastille is and about they will never make a mistake buying this product. But now I wonder if I was right. I want somebody in n SENIOR position to contact me urgently regarding this matter? I've never had n problem with Verimark before...</p>