eO
elzette O
1 reviews | Active since May 2011
04 Jan 2024, 12:46
Bad Service Vacuum repairs
Let's start with my recommendation to others, do not purchase a Verimark vacuum cleaner. I Purchased a Hydrovac Plus. After just more than 2 years the motor needed repairs and we took it in R827.45 later we received our motor back just to take it back 4 months later with exactly the same issue. So I was informed that repairs only carry a warranty of 3 months which is rather convenient if the repair is 4 months old....and I should pay R827.45 again. On their website it doesn't state how long their repairs carry warranties and neither on the quotations they provide. So it is easy for them to play by ear whether they will assist or not. This is one company I would not recommend using. Their are many other brands on the market that have better service delivery
Helpful (0)
Replies (6)0
Replies (6)
Verimark's replyOfficial
04 Jan 2024, 13:11 Good day Elzette Olivier Thank you for informing us of your disappointing experience with our service center Please accept our sincere apologies for the disappointment and inconvenience caused. Good quality and value are of great importance to us and we need to know when a product has fallen short of our customers’ expectations. Please see below the guidelines that fall within our policies and the CPA.
· Outside the first 6 months from the purchase date but within the guarantee period o Receipt is required for proof of guarantee o Technical assessment to be done. The customer only has the option of Repair. o The repair will be guaranteed for three months, which will run concurrent with the original guarantee. (Will not add three months to the original guarantee) o In the case where the must be repaired again with another three-month guarantee, also to run concurrently. Please provide the following details:
· Outside the first 6 months from the purchase date but within the guarantee period o Receipt is required for proof of guarantee o Technical assessment to be done. The customer only has the option of Repair. o The repair will be guaranteed for three months, which will run concurrent with the original guarantee. (Will not add three months to the original guarantee) o In the case where the must be repaired again with another three-month guarantee, also to run concurrently. Please provide the following details:
- What is the repair number?
- When did you hand in your Genesis Hydrovac Plus for repairs?
- Do you still have the invoice?
Verimark's reply04 Jan 2024, 13:11
Official
Good day Elzette Olivier Thank you for informing us of your disappointing experience with our service center Please accept our sincere apologies for the disappointment and inconvenience caused. Good quality and value are of great importance to us and we need to know when a product has fallen short of our customers’ expectations. Please see below the guidelines that fall within our policies and the CPA.
· Outside the first 6 months from the purchase date but within the guarantee period o Receipt is required for proof of guarantee o Technical assessment to be done. The customer only has the option of Repair. o The repair will be guaranteed for three months, which will run concurrent with the original guarantee. (Will not add three months to the original guarantee) o In the case where the must be repaired again with another three-month guarantee, also to run concurrently. Please provide the following details:
· Outside the first 6 months from the purchase date but within the guarantee period o Receipt is required for proof of guarantee o Technical assessment to be done. The customer only has the option of Repair. o The repair will be guaranteed for three months, which will run concurrent with the original guarantee. (Will not add three months to the original guarantee) o In the case where the must be repaired again with another three-month guarantee, also to run concurrently. Please provide the following details:
- What is the repair number?
- When did you hand in your Genesis Hydrovac Plus for repairs?
- Do you still have the invoice?
eO
elzette O's updateReviewer Update
04 Jan 2024, 14:22Goodday kindly note that all relevant information with the proof of first quotation together with the proof of payment was emailed to ***
You can also contact *** the number of your Tzaneen representative which informed me teleponically of the new quote to be forwarded.
On the 3rd of July 2023 I received my quote for the repair of the machine I handed in at Game Tzaneen . On the 12th of July 2023 I made payment for the repair. Only received my machine back early August 2023 and on 18 December 2023 I took it back with the exact same problem and now I am being told I have to pay the exact same amount again.
Sure you would find the attachments you are looking for at Thobile or Retsibile
regards
You can also contact *** the number of your Tzaneen representative which informed me teleponically of the new quote to be forwarded.
On the 3rd of July 2023 I received my quote for the repair of the machine I handed in at Game Tzaneen . On the 12th of July 2023 I made payment for the repair. Only received my machine back early August 2023 and on 18 December 2023 I took it back with the exact same problem and now I am being told I have to pay the exact same amount again.
Sure you would find the attachments you are looking for at Thobile or Retsibile
regards
eO
elzette O's update04 Jan 2024, 14:22
Reviewer Update
Goodday kindly note that all relevant information with the proof of first quotation together with the proof of payment was emailed to ***
You can also contact *** the number of your Tzaneen representative which informed me teleponically of the new quote to be forwarded.
On the 3rd of July 2023 I received my quote for the repair of the machine I handed in at Game Tzaneen . On the 12th of July 2023 I made payment for the repair. Only received my machine back early August 2023 and on 18 December 2023 I took it back with the exact same problem and now I am being told I have to pay the exact same amount again.
Sure you would find the attachments you are looking for at Thobile or Retsibile
regards
You can also contact *** the number of your Tzaneen representative which informed me teleponically of the new quote to be forwarded.
On the 3rd of July 2023 I received my quote for the repair of the machine I handed in at Game Tzaneen . On the 12th of July 2023 I made payment for the repair. Only received my machine back early August 2023 and on 18 December 2023 I took it back with the exact same problem and now I am being told I have to pay the exact same amount again.
Sure you would find the attachments you are looking for at Thobile or Retsibile
regards
Verimark's replyOfficial
04 Jan 2024, 15:25Good day
Thank you for your reply
Please note we have escalated your query to the relevant management team, and will revert ASAP
Regards
The Verimark team
Thank you for your reply
Please note we have escalated your query to the relevant management team, and will revert ASAP
Regards
The Verimark team
Verimark's reply04 Jan 2024, 15:25
Official
Good day
Thank you for your reply
Please note we have escalated your query to the relevant management team, and will revert ASAP
Regards
The Verimark team
Thank you for your reply
Please note we have escalated your query to the relevant management team, and will revert ASAP
Regards
The Verimark team
Verimark's replyOfficial
05 Jan 2024, 09:42Good day Elzette
Thank you for your patients and taking our call earlier ,
Kindly refer to our telecom for further assistance
Regards
The Verimark team
Thank you for your patients and taking our call earlier ,
Kindly refer to our telecom for further assistance
Regards
The Verimark team
Verimark's reply05 Jan 2024, 09:42
Official
Good day Elzette
Thank you for your patients and taking our call earlier ,
Kindly refer to our telecom for further assistance
Regards
The Verimark team
Thank you for your patients and taking our call earlier ,
Kindly refer to our telecom for further assistance
Regards
The Verimark team
eO
elzette O's updateReviewer Update
05 Jan 2024, 09:55Good day, thank you for the telephonic follow up and agreement. Awaiting my quotation and appreciate you coming to the table to meet us halfway.
Kind regards
Kind regards
eO
elzette O's update05 Jan 2024, 09:55
Reviewer Update
Good day, thank you for the telephonic follow up and agreement. Awaiting my quotation and appreciate you coming to the table to meet us halfway.
Kind regards
Kind regards
Verimark's replyOfficial
18 Jan 2024, 09:39Good day
Please note that your vacuum cleaner has been repaired and returned to Game
We are happy that your matter has been resolved.
Please feel free to contact us directly should you require any further assistance.
Kind regards,
Verimark Team
Please note that your vacuum cleaner has been repaired and returned to Game
We are happy that your matter has been resolved.
Please feel free to contact us directly should you require any further assistance.
Kind regards,
Verimark Team
Verimark's reply18 Jan 2024, 09:39
Official
Good day
Please note that your vacuum cleaner has been repaired and returned to Game
We are happy that your matter has been resolved.
Please feel free to contact us directly should you require any further assistance.
Kind regards,
Verimark Team
Please note that your vacuum cleaner has been repaired and returned to Game
We are happy that your matter has been resolved.
Please feel free to contact us directly should you require any further assistance.
Kind regards,
Verimark Team