BAD SERVICE FROM VERIMARK

I bought a GENESIS MEGA IRON from Verimark at game cleawater in March 2021. on the 27th of May 2022, i returned the iron to game store for repairs as it still has a guarantee/warranty. At game i was informed that if i am returning the iron for repairs via game stores it will take 21 working days for me to get iron. i went to VERIMARK at Clearwater and all paper work was done and i was also advised that in 3 to 5 working days i will have the iron. today is the 23rd of June 2022 and i have not received an iron not even a call to inform me on the delay instead i am the one who calls every week to do follow up on the iron. Monday of the 20th i did another follow up and was informed that the iron is with the technicians, the person that spoke to me said they will do a follow with their supervisor and call me the following and i said if you dont call me i will call you. Today is Thursday the 23rd of June i have not received a call regarding the iron and when i call they are telling me that the iron was dispatched on the 17th of June 2022 but I HAVE NOT RECEIVED MY IRON. where is my iron if it was dispatched on the 17th June 2022. This is so unprofessional coming from such a reputable company VERIMAK. and i so disappointed with their services.