Bad Service

I am writing to formally express my dissatisfaction with the handling of my return and refund request for a "Climber Machine" purchased from your Clearwater branch on 29 August 2024. I returned the product to your store on 14 September 2024, which was 17 days after purchase. Initially, I was told that a refund could not be processed because the store’s printer was not working. I was advised to return on another day, but to save time and effort, I suggested that the refund form be emailed to me so that I could complete and return it electronically. Despite complying with this process, I was informed a few days later that a refund would not be possible because my return fell outside the 15-day period. This policy was not communicated to me at the time of purchase nor stated on the receipt or any other documentation. On October 3rd, I sent an email to the store informing them that I would be coming over the weekend to process my refund. However, no one rep**** to my email. When I arrived at the store on October 6th as planned, I was informed that they could not assist me and was instead given a phone number to call. When I asked why I was not informed earlier via email thus saving me an unnecessary trip, as I do not live in the area, I was told by the lady assisting me that she was on leave and does not know anything. This lack of communication and coordination is unacceptable and has caused me considerable inconvenience and frustration.

It has now been over two months since I returned the Climber Machine, and I have not received any resolution to this matter. Considering the time that has passed, it is highly likely that the item has already been sold to another customer, yet I am still owed a refund. This lack of resolution and accountability is both frustrating and unprofessional. I kindly request that you process my refund immediately. I have been patient for way too long.