Bad service and not honouring warrantees

On 28 Feb 2025 I handed in a Bauer Pan which I purchased at Kolonnade Branch on 28/04/2024 which was still under its 2 year warranty. When I purchased the product I specifically asked the sales person about the warranty on the Teflon coating and was advised that it carries a warranty of 2 years. The teflon coating came off and I took it to the Menlyn Branch and was assisted by Katlego. I was informed that they will send it to their head office for assessment. After about 3 weeks I followed up and got the reply that the coating was not covered by the warranty as it apparently states on the product (not true). I informed them about my conversation with the sales person at Kolonnade where I specifically asked about the teflon coating on the pan. I was advised that I can come and collect the pan and take it to Kolonnade to take it up with the sales person who assisted me back in April 2024. I requested a contact number for an area manager as this was unacceptable to me. All I was given, was the Customer Care number and was advised to follow up with them. Today, 1 April 2025 I contacted the Customer Care centre, only to be informed that my pan was never sent to head office for assessment and that the manager at the Menlyn branch made the call to decide the coating wasn't covered and instructed Katlego to convey the message to me. This is clearly another example of no more service delivery in the retail sector and especially Verimark. I will never purchase any Verimark product again!