Bad Service and Bad Product (Genesis Magar Steam Iron)

Kindly note that I'm writing this mail very disappointed with the service that we received at Verimark Heidelberg-GP.

We bought a Genesis Magar Steam Iron on the 10th April 2023 and also added an extended warranty on the Iron, so last year on the 20th of November 2024 we booked the Iron with Verimark Heidelberg-GP for Repairs.

The Iron came back 31st December 2024 and the Iron came back with the same issue that it was booked for even worse when switch it on it had a smell of a burning cable and the white smoke was coming out of the Iron. The Iron was booked in for repairs again for the 2nd time in January 2025 and came back from repairs around February 2025, guess what the Iron had the same problem, we even tested it at the Store (Verimark Heidelberg-GP) before taking it home, when we got back home using the iron it started with the same problem even worse the burning smell and burning the clothes.

So now we don't want this Genesis Magar Steam Iron anymore and we told the acting manager at the Verimark Heidelberg-GP that we don't want this Iron anymore and she was insisting that we should book it in for the 3rd time for Repairs, for us this doesn't make any sense WE DONT WANT THIS IRON ANYMORE or any repairs to be done again on this Iron