SI
Siobhan I
1 reviews | Active since Jan 2013
04 Feb 2021, 19:01
bad service
I bought a vacuum cleaner that stopped working while under guarantee after sending my machine in to be fixed it was gone for 6 weeks and came back with the same fault. Terrible service on an expensive purchase.
Helpful (0)
Replies (9)0
Replies (9)
Verimark's replyOfficial
05 Feb 2021, 07:19Verimark's reply05 Feb 2021, 07:19
Official
Verimark's replyOfficial
05 Feb 2021, 09:25Dear Siobhan
Thank you for informing us of your disappointing experience with the recent purchase of one of our product Please accept our sincere apologies for the disappointment and inconvenience caused.Good quality and value are of great importance to us and we need to know when a product has fallen short of our customers’ expectations.
Please provide the following details:
Please provide us with the repair number to investigate
Which retail store you took your unit for repair .
Await your response herein in order to assist you accordingly Kind Regards
Verimark team
Thank you for informing us of your disappointing experience with the recent purchase of one of our product Please accept our sincere apologies for the disappointment and inconvenience caused.Good quality and value are of great importance to us and we need to know when a product has fallen short of our customers’ expectations.
Please provide the following details:
Please provide us with the repair number to investigate
Which retail store you took your unit for repair .
Await your response herein in order to assist you accordingly Kind Regards
Verimark team
Verimark's reply05 Feb 2021, 09:25
Official
Dear Siobhan
Thank you for informing us of your disappointing experience with the recent purchase of one of our product Please accept our sincere apologies for the disappointment and inconvenience caused.Good quality and value are of great importance to us and we need to know when a product has fallen short of our customers’ expectations.
Please provide the following details:
Please provide us with the repair number to investigate
Which retail store you took your unit for repair .
Await your response herein in order to assist you accordingly Kind Regards
Verimark team
Thank you for informing us of your disappointing experience with the recent purchase of one of our product Please accept our sincere apologies for the disappointment and inconvenience caused.Good quality and value are of great importance to us and we need to know when a product has fallen short of our customers’ expectations.
Please provide the following details:
Please provide us with the repair number to investigate
Which retail store you took your unit for repair .
Await your response herein in order to assist you accordingly Kind Regards
Verimark team
SI
Siobhan I's updateReviewer Update
05 Feb 2021, 09:54 Hi Verimark team,
I handed it in a Builders warehouse Medowdale, Johannesburg repair number 78648
the height adjustment button still does not work.
thanks
Siobhan
I handed it in a Builders warehouse Medowdale, Johannesburg repair number 78648
the height adjustment button still does not work.
thanks
Siobhan
SI
Siobhan I's update05 Feb 2021, 09:54
Reviewer Update
Hi Verimark team,
I handed it in a Builders warehouse Medowdale, Johannesburg repair number 78648
the height adjustment button still does not work.
thanks
Siobhan
I handed it in a Builders warehouse Medowdale, Johannesburg repair number 78648
the height adjustment button still does not work.
thanks
Siobhan
SI
Siobhan I's updateReviewer Update
08 Feb 2021, 11:09I am still waiting for communication back from Verimark ......
SI
Siobhan I's update08 Feb 2021, 11:09
Reviewer Update
I am still waiting for communication back from Verimark ......
Verimark's replyOfficial
08 Feb 2021, 12:24Dear Siobhan
Please note that your vacuum cleaner has been delivered back to Builders in Germiston , you can go to the store any time convenient for you to collect your vacuum cleaner
Kind regards
Verimark team
Please note that your vacuum cleaner has been delivered back to Builders in Germiston , you can go to the store any time convenient for you to collect your vacuum cleaner
Kind regards
Verimark team
Verimark's reply08 Feb 2021, 12:24
Official
Dear Siobhan
Please note that your vacuum cleaner has been delivered back to Builders in Germiston , you can go to the store any time convenient for you to collect your vacuum cleaner
Kind regards
Verimark team
Please note that your vacuum cleaner has been delivered back to Builders in Germiston , you can go to the store any time convenient for you to collect your vacuum cleaner
Kind regards
Verimark team
SI
Siobhan I's updateReviewer Update
08 Feb 2021, 12:30OMG Clearly you did not read the complaint in the first place! I have my vacuum, it was returned still BROKEN.
SI
Siobhan I's update08 Feb 2021, 12:30
Reviewer Update
OMG Clearly you did not read the complaint in the first place! I have my vacuum, it was returned still BROKEN.
Verimark's replyOfficial
08 Feb 2021, 13:05Please take the product to your nearest Verimark store for assessment , Once we get the product back to our Head Office we can give you feedback regarding your query on this item. It would be easier if you could book it in at a Verimark store and provide us with the new repair number
Could you perhaps advise when you will be going to the store so I can have an idea of when to look out for your units?
We appreciate the trouble you went to bring this matter to our attention. Through your feedback we are able to identify and rectify problems and we thank you for taking the time to give us your feedback. Please ask the store to mark it for the attention of our supervisor Patricia.
If you require further information to hesitate to contact us directly Kind regards
Verimark team
Could you perhaps advise when you will be going to the store so I can have an idea of when to look out for your units?
We appreciate the trouble you went to bring this matter to our attention. Through your feedback we are able to identify and rectify problems and we thank you for taking the time to give us your feedback. Please ask the store to mark it for the attention of our supervisor Patricia.
If you require further information to hesitate to contact us directly Kind regards
Verimark team
Verimark's reply08 Feb 2021, 13:05
Official
Please take the product to your nearest Verimark store for assessment , Once we get the product back to our Head Office we can give you feedback regarding your query on this item. It would be easier if you could book it in at a Verimark store and provide us with the new repair number
Could you perhaps advise when you will be going to the store so I can have an idea of when to look out for your units?
We appreciate the trouble you went to bring this matter to our attention. Through your feedback we are able to identify and rectify problems and we thank you for taking the time to give us your feedback. Please ask the store to mark it for the attention of our supervisor Patricia.
If you require further information to hesitate to contact us directly Kind regards
Verimark team
Could you perhaps advise when you will be going to the store so I can have an idea of when to look out for your units?
We appreciate the trouble you went to bring this matter to our attention. Through your feedback we are able to identify and rectify problems and we thank you for taking the time to give us your feedback. Please ask the store to mark it for the attention of our supervisor Patricia.
If you require further information to hesitate to contact us directly Kind regards
Verimark team
SI
Siobhan I's updateReviewer Update
16 Feb 2021, 07:59New repair number as requested 60737 handed in at Bedford Centre Verimark store
SI
Siobhan I's update16 Feb 2021, 07:59
Reviewer Update
New repair number as requested 60737 handed in at Bedford Centre Verimark store
SI
Siobhan I's updateReviewer Update
25 Feb 2021, 12:049 days later still no follow up or communication about my vacuum ....
SI
Siobhan I's update25 Feb 2021, 12:04
Reviewer Update
9 days later still no follow up or communication about my vacuum ....